Having A Disaster Recovery Plan for Business Communications

 In Blog, News

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active steps to make sure that your business does not suffer. This is what having a disaster recovery plan is all about. Unfortunately, a lot of people do not realise the importance of this until it is too late. At this point, businesses have probably already lost revenue, customers, and pivotal data. In this blog post, we are going to reveal everything that you need to know about having a disaster recovery plan for your company.

If a disaster were to happen, you would have no choice but to lock down your communication system if you rely on legacy systems. This means that even your own workforce is not going to be able to access the communications tools they require, meaning they will be unable to continue servicing customers and clients. During a natural disaster, for example, a power outage, flooding, or big storm, a traditional PBX system will probably not even have a dial tone. This means that your company is going to be completely inaccessible Productivity and your physical office are tied together with legacy systems. This means that anything that happens to your physical office is going to disrupt the productivity of your company significantly. However, it does not need to be this way. You can give your employees the option of working remotely in a safe area if you have a disaster recovery plan in place. 

The solution

When dealing with the sort of scenarios that have been mentioned above, you need to make sure that your business is not going to be offline for an extended period of time. After all, every minute that your business spends offline is a minute you are losing customers and revenue. This is why it is advisable to make the most of a smartphone app that will route your business calls to your smartphone whenever your business Internet is down. This means you will be able to quickly and efficiently answer your phone, ensuring you do not miss out on critical business.

Why hosted VoIP is a must

There are a number of different benefits associated with VoIP. Of course, the main advantage is that you are always going to be able to maintain communication lines, even in natural disasters. All that is required is an Internet connection. Therefore, if your office loses Internet connectivity for any sort of reason, all you need to do is move to a different site, whether this is your home or somewhere else, that has an Internet connection. This will make sure that your company remains operational. You will be able to contact your team with ease, making sure they are safe, as well as minimising operational disruption through keeping lines of communication open.

You will also have a solid backup plan in the event of an emergency. If there is a power outage or your Internet is down for any reason, you may lose data. This is also the case if there is a data breach. However, as hosted VoIP runs on the cloud, recovering from such scenarios is a lot easier. Real-time monitoring capabilities also provide early detection tools. This will ensure your plan can be kicked into action before your operations are severely affected. Tracking and monitoring suspicious activity becomes a lot easier with VoIP. If there is a breach, you can easily identify it.

Recommendations

When calls are mission critical, we recommend a failover connection using a 4G or 5G appliance such as a Cradlepoint appliance for Failover Management. These solutions mean that you never have to say “no” to a sale. They protect Point-of-Sale systems while also offering a number of other benefits, including out-of-band management, virtual router redundancy protocol, and enterprise-class reliability. 

Contact us today for more information

If you have any queries or you would like to make the most of our service, users can call our support center 24×7 and request calls be routed to an alternate number or call center to handle calls during the outage. At Carolina Digital Phone, we have everything you need to make sure that your business is always online and does not experience a drop in revenue.

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