29 Apr Hosted Cloud Phone System Frequently Asked Question: “What Kind of Support Do You Offer?”
One of the most important questions that any organization must ask before they purchase a hosted cloud phone system is: what kind of support do you offer?
Indeed, while hosted cloud providers claim to offer post-sales support, this does not mean that all support is the same!
Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives.
Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to a third party, which means that you’re essentially dealing with a completely different company that has no relationship with you, and really doesn’t care whether you remain a happy and satisfied customer.
And then there are a small number of elite providers like Carolina Digital Phone that consistently deliver exceptional service by providing:
- A 99.99% guaranteed uptime standard.
- Multiple data centers and backup options in case there is a power outage.
- Rapid and responsive access to in-house support experts. We do NOT outsource service to a third party.
- Around the clock support 24/7/365.
- Multiple ways to get support (dialing 611 on an IP phone, mobile app and web-based dashboard).
- Ongoing security monitoring and management.
- An online knowledge base that features how-to articles and videos, a forum to ask questions and browse answers, and the ability to submit help desk tickets and check status.
In addition, we have the capacity to dispatch technical teams the same day or the next day (depending on when an inquiry is made), because sometimes issues must be investigated and resolved in-person vs. over the phone, or through a managed router.
At Carolina Digital Phone, we are TOTALLY committed to customer service. We are not merely a vendor. We are a partner who will make sure that you are getting full value from your hosted cloud phone system, and that it is driving your business ahead every day.
To learn more about our legendary commitment to customer service, and for a live guided demo of our affordable and feature-rich hosted cloud phone system, contact us today. We can deliver the demo over-the-web or on-site at your location. The choice is yours! There is no cost, no risk, and no obligation.