An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network. It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your internet connection. Use this checklist to sell management on a new IP-based phone system:
- Reduce the cost of phone charges.
IP telephony can significantly reduce the cost of your long-distance charges. It also reduces the number of circuits to the PSTN you must pay for; for companies with several branch offices, this can be a significant savings.
- Reduce the cost of network management.
Moving to an IP-based phone system lets you consolidate your data and voice networks onto one network, which translates to less money and time spent on network management.
- Provide better customer service.
An IP-based phone system can be integrated with other business applications you use to provide customer service. Particularly a customer relationship management (CRM) program.
- Simplify phone system management.
An IP private branch exchange (PBX) has an easy-to-use, web-based interface that can be used to make changes to any extension on the network. Your IT team can even move and add users remotely.
- Gain enterprise-scale features.
IP-based phone systems include sophisticated features that are otherwise out of reach for all but the largest companies. You can add an auto-attendant, integrated conferencing, and even a call center to your phone system.
- Leverage new technologies.
IP telephony enables more than VoIP (Voice over IP) phone calls. It also enables advanced communications applications like unified messaging—which integrates voicemail, e-mail, and texts, and Unified Communications (UC)—which integrates real-time and non-real time communication media with collaboration tools.
- Create a more usable phone network.
Employees can quickly perform most phone functions through a user-friendly interface that’s as familiar as the desktop on their PCs. Instead of fumbling with various key-based functions and constantly referring to a manual.