Side by Side Comparison – Carolina Digital Phone vs RingCentral


Are you having a hard time choosing a cloud-based telephone provider? If so, you are not alone. So many people find themselves in the same position that you are in right now, but this review should help you to make your decision.

The Benefits of RingCentral

Some of the major benefits that RingCentral are able to offer include voicemails, greetings, internet faxing, audio conferences, a cloud-based PBX, call recording, call forwarding and even an auto-receptionist too. This is ideal if you operate a small business because you can essentially get everything you could ever need through one service. RingCentral also focus on being scalable too so if you expand your business, or if you decide to downscale at any point, you can feel confident knowing RingCentral have options which will more than meet your requirements.

Benefits of Carolina Digital Phone

Carolina Digital Phone have been around for years and this gives them a level of experience that just cannot be taught. If you are a small business and want to make sure that you are in reliable hands, then you have already found the ideal provider. Some of the benefits of Carolina Digital Phone is that you can forward calls if the recipient is unavailable, or if it goes unanswered. You also have SMS queuing too. Messaging users that are within the same domain can be done with ease by utilising the “chat” feature. Messages sent to other domains can be done through SMS. The addition of this essentially allows users to maintain one identity when communicating which is ideal if you are a small business. All of these options are available in a single interface and with the option of being scalable as well, it’s safe to say that you won’t find anything that breaks down boundaries as much as Carolina Digital Phone.

Delving Deeper into RingCentral

RingCentral look great on the surface, but as you delve deeper you will soon find that they don’t do a whole lot to support their customers. When you use their service, you will soon find that they give you a gauntlet of hidden charges and that the account managers are somewhat careless. They have poor English skills, and this makes it hard for their users to communicate with them when they need some help. You also need to be careful about them charging your card when you cancel your account. It’s not uncommon that they promise one price, and then hit you with a fee that’s double, or sometimes triple that. You may find good reviews about their service elsewhere, and they did at one point provide a reliable call option to their customers. The problem is that over the last year or two, things have slumped, and their standard of service has dropped. Users have complained about their faxes being distorted. If you do take it upon yourself to complain, your issue will be escalated, but past that, nothing happens. The end result? A frustrating and vicious cycle.

About Carolina Digital Phone

A lot of people have heard about this company because they have been around for years. They are slowly but surely paving the way for other telecommunication providers. They have a fantastic range of service offerings and this alone helps them to stand out as being the best provider on the market. When you look under the hood, you will also find that they do deliver what they promise. Sometimes they even over-deliver, which is a rarity in the industry. Carolina Digital Phone focus more on mobility and productivity which is ideal if you are a small business that is rapidly growing. Your overheads will be low, but your productivity will be high. Carolina Digital Phone are a gem, and when you look at their service offerings, which are far too many to mention- you will find that they have something for everyone. If you do end up needing a degree of support from them, for any reason at all, you will find that they are able to either talk you through the issue, or come out and fix it for you. The team are knowledgeable and helpful and it’s not hard to see why they are quickly growing in popularity.

Of course, the choice is yours, but if you are comparing Carolina Digital Phone with RingCentral, it’s safe to say that you’ll probably be given a cheaper and better service overall by opting with Carolina Digital Phone. RingCentral do have their benefits, but when you look at the bigger picture, it’s not a difficult decision at all.