Why Your IT Department Will Jump for Joy When You Switch to Hosted VoIP
Your IT department is a vital part of your business. So, the fewer small fires they have to tend to, the more time they have to spend on those raging infernos that can bring any business big or small to a screeching halt.
Imagine how unproductive your day would be if you had to troubleshoot issues for all of your co-workers. Unfortunately, this can be the rule rather than the exception for your IT department. They have to be responsible for keeping your company’s computer infrastructure up and running and safe from cyber-attacks. Plus, they must perform routine maintenance. Therefore, these support people shouldn’t be responsible for troubleshooting your phone system as well.
If you want to give your IT department something to really be happy about, tell them you are switching from an old, outdated, bloated landline-based or on-premise PBX system to a cloud-based PBX system.
Here are 4 key reasons why, for IT department, hosted VoIP is the gift that keeps on giving:
Reduced Management Burden for IT Department
You may not be aware, but your IT department is responsible for a great deal of your company’s success. So, when you switch to a cloud-based PBX system, you are effectively taking a big item off of the IT department’s plate. With hosted VoIP, you will not need a dedicated in-house expert. Frankly, many businesses simply assign telephony issues to their IT department and hope for the best. Oftentimes, this important role is entrusted to someone who has very little knowledge of the system.
No More Manual Updates for IT Department
IT support personnel typically have to update servers, computers, and other devices manually. With so many updates and releases coming from multiple vendors, it’s amazing your IT department has much time to take care of all the other “urgent” matters at hand.
Therefore, with a hosted PBX phone system, the burden of doing all those updates is no longer on your staff. Rather, the VoIP experts will be the ones ensuring each customer has the latest and most stable version running.
No longer hosting a data center on-premise and, instead, having geo-redundant data centers means your up-time will be enhanced and your IT team will be free to concentrate on other issues affecting your operation. In the event of a natural disaster like a hurricane, having geo-redundant servers up and running means your team can work remotely from their desk phones, smartphones, or laptop if they have to.
Strengthened Security and Reliability
Now, more than ever, your IT staff is on the lookout for incoming malware, ransomware, and zero-day threats. If someone opens a malicious email and wreaks havoc on your network, they are the ones who have to clean up the mess and deal with the fallout.
With a hosted VoIP telephone system, the task of ensuring servers are up-to-date and security measures are in place falls on the cloud-based PBX company. Additionally, they will be monitoring for other threats like caller fraud and other forms of misuse to ensure your phone system is safe and reliable.
The bottom Line for Your IT Department
Of course, this doesn’t mean that your IT staff can let their guard down when it comes to always being on alert to suspicious activity. But it does mean that their burden will be lessened and they will have a smaller area of potential threats to monitor. If you do have an issue with your VoIP phone service, you know you can count on a support team locally based in North Carolina. This will make their jobs a little easier and (just maybe) make them jump for joy.
Want to learn how you can boost employee productivity, enhance customer service, significantly lower costs, and make your IT staff jump for joy, contact the Carolina Digital Phone team today. Your consultation with us is free (and go ahead, invite your IT staff!).