According to research by IBISWorld, the size of the auto repair industry in the U.S. has surged to $69 billion dollars a year, driven by more than 271,000 businesses — from single-location shops to large nationwide franchises — who collectively provide over 577,000 jobs in communities and cities from coast to coast.
Market research firm Future Market Insights highlights that the U.S. auto repair industry is projected to expand at a 5.8% CAGR through 2027 due to a convergence of factors, such as:
While the auto repair industry is booming and growing, auto repair shops are facing stiff — and in some areas, relentless — competition. As noted by Dun and Bradstreet in their profile of the automotive repair and maintenance services industry: “The US industry is highly fragmented, with the 50 largest companies generating less than 10% of revenue.”
This is welcome news for consumers (both individuals and commercial clients with fleets), since it means that there are plenty of choices in the marketplace. However, it is a major challenge for auto repair shops — particularly smaller ones — who need to stand out from the crowd, while at the same time increase operational efficiency, improve communications, and generate a roster of satisfied, profitable customers.
To learn more about how our hosted cloud phone system will help your auto repair shop thrive and grow — while you reduce costs, enhance efficiency and increase customer satisfaction — call the Carolina Digital Phone team today at 336-544-4000. We can connect with you in-person, or over the web.