Creating Time Frames

Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants will be active. For example, Monday-Thursday 5 pm-8 am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules.
This feature may not be available to ALL users of our cloud-based hosted platform. You must have the role of Office Manager to create and change time frames. 
Give your time frame a name that matches the time frame and usage; e.g., weekends forward to a cell or work hours auto attendant. There are three different time frames that can be created:

The first time frame to create is Always time frame. This will kick in when no other time frame is applicable

If setting a Work Hours time frame the select Certain days of the week and times. Then check the days that are to be used in this time frame and move the sliders to accommodate the range you wish to set.
If you wish to split the day into two ranges; e.g., morning and afternoon; then click on the green plus sign. This then allows you to set two different time ranges within one day. Continue on until your time frame has been configured and then click Save.

If setting a time frame for a holiday that only lasts one day enter the date of the holiday in the box on the left AND right side

If setting a time frame for a date range enter the beginning and ending dates of the holiday. Keep in mind you can create a time frame with multiple ranges in it as shown below:

Have more questions?  Call our Engineering Team at (336) 346-6000 or open a Support Request at

Additional training videos are available at

Over 20 Years Of Service and Why Our Customers Love Us!


When you sign up today!

Looking for an All-In-One Solution that offers your business the features you need and the mobility you deserve? Reach out to us today to learn more!


Don’t Go Without Claiming Your Offer!

3 Months