5 Reasons Why Organizations Choose Carolina Digital Phone as Their Charlotte VoIP Phone System Provider

5 Reasons Why Organizations Choose Carolina Digital Phone as Their Charlotte VoIP Phone System Provider

Your organization has decided to switch from an expensive and limited landline phone system to a cost-effective, agile, and future-proofed VoIP phone system. Good move! Now, you need to select the right partner to take the shortest path to value. Here are five reasons why organizations choose Carolina Digital Phone as their Charlotte VoIP phone system provider: 

1. We Offer a Complete All-in-One VoIP Phone System

Our all-in-one VoIP phone system delivers a full range of features that significantly improve productivity, performance, efficiency, and customer experience. When you join many other organizations in choosing us as your Charlotte VoIP phone system provider, here are just some of the features that your employees will get at no extra cost:

  • Auto Attendant
  • Voicemail-to-Email and Voicemail-to-Text
  • Video Conferencing
  • Live Call Transfer 
  • Custom Hold Music 
  • Distinctive Rings
  • Dial by Name Directory and Dial by Extension
  • Handset Paging
  • …and MUCH more! 

Check out the full list of features in our all-in-one VoIP phone system.

2. We Power Your Remote/Hybrid Workforce with Total Mobility 

Your employees can access your business line and all features from anywhere whether they are in Charlotte, or on the road (traveling/temporarily/permanently) elsewhere in North Carolina or the U.S. To make/receive calls and access system features, they can use a:

  • Smartphone app (available for iOS and Android). Plus, when your employees make outgoing calls on their smartphone, their business name/number appears on Caller ID — not their personal name/number, even if they are using their personally-owned device!   
  • Softphone, which is a headset that plugs into their desktop/laptop computer.
  • IP phone, which is specially designed to work with VoIP and plugs into the back of a router. Check out some of the best IP phones available today

What’s more, you can easily extend the functionality of our mobile app by integrating with back-office applications using APIs, including Salesforce, Zendesk, ZOHO, vtiger, FreshDesk, Google, Infusionsoft, Google Contacts, and many more.

3. We Offer the Best LOCAL Service and Support In Charlotte VoIP

It’s an all-too-familiar story for many organizations in Charlotte. You purchase equipment or technology thinking that you’re dealing with a local vendor in the Tar Heel state. Then when you have a problem or have a question, you discover that their support team is based in another state — or on the other side of the world where it’s the middle of the night during your normal business hours. And as for in-person support? Forget about it. It’s not happening.

Be assured that when you choose Carolina Digital Phone as your Charlotte VoIP phone system provider, you’re partnering with a company that is dedicated to providing the industry’s best LOCAL service and support (the clue is in our name!). 

If you need us to be on-site, then we’ll be there — often the same day if the issue is urgent. Here are a few of the more than 100 5-star reviews that we’ve earned from organizations in Charlotte and throughout North Carolina:

Impeccable Customer Service! After several years, we decided to bite the bullet and switch phone companies at work. Carolina Digital Phone was very professional, expressed amazing customer service and made the switchover FLAWLESS! The fact that our bill was also lowered by about 75% per month was an extra BONUS!” 

“We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. I can’t say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company!”

“I have had many phone services over my 30+ years in practice. This is by far the best service that I have ever had. The customer service is amazing. I can not recommend Carolina Digital enough!”

Read more 5-star reviews

4. Our Pricing is Very Competitive and Transparent — there are NO Surprises! 

Birthday surprises are good. But billing surprises are not! When you select us as your trusted Charlotte VoIP phone service partner, you never have to worry about “sticker-shock” on your bills, or getting dinged by all kinds of vague extra fees and service charges. The very competitive and affordable price that is clearly noted in our agreement is the price you’ll always pay — guaranteed.  

5. Our Phone System is Extremely Reliable and Secure

We have over-engineered our infrastructure to support high traffic demands, even during peak periods. This means that you can count on crisp, clear HD audio at all times. In addition, we boast not one, not two, but THREE 1GB fiber synchronous connections with full Border Gateway Protocol (BGP) routing, as well as three carrier-class data centers (two in North Carolina and one in Texas).  

And what happens if the local power goes out? Don’t worry: we have you covered! Our geographic cloud infrastructure automatically reroutes traffic, so your employees can seamlessly continue making/receiving calls until power is restored.  

The Bottom Line When Choosing A Charlotte VoIP Provider

The Charlotte business community is booming. At Carolina Digital Phone, we are proud to help organizations in the Queen’s City achieve their full growth potential. 

Now, does this mean that we have the power to improve traffic on I-77? Unfortunately, no. Can we magically add some parking spaces in downtown Charlotte? Again, unfortunately, we cannot. 

But what we CAN do is show you why organizations trust and recommend Carolina Digital Phone as their Charlotte VoIP phone system provider. Schedule a consultation and demo today. We can visit you on-site, or connect with you over the web if you prefer. Call us now at (336) 544-4000.  

Over 20 Years Of Service and Why Our Customers Love Us!