Looking for the Best Greensboro VoIP Provider? Ask These 3 Critical Questions

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t.

Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you.

But, Google doesn’t do a great job when it comes to evaluating one business VoIP service provider in Greensboro from another. For example, a provider may have a Google-friendly website, but their VoIP phone service and equipment could be low quality, and their monthly cost could be excessive (and watch out for that absurd “activation fee”!). Also, be sure to check on advanced features that could cost you extra.

And so, your task is to “fill the Google gap” by looking a little deeper and identifying the best VoIP providers in Greensboro from those that shouldn’t be on your shortlist (or a list of any length for that matter!). But don’t worry. We can help you achieve this all-important goal. Simply ask these 3 critical questions to separate the best from the rest:

Question #1: Is the VoIP provider actually IN Greensboro?

nicky smithAt first glance (and maybe second and third as well!) this may seem like a strange question. After all, isn’t every VoIP provider that claims to serve customers in Greensboro actually IN Greensboro? The answer is no! And, there are a lot of phone companies out there!

Many business VoIP providers — including some that are not even based in North Carolina, let alone Greensboro — have optimized their website so that it shows up in searches for “best Greensboro VoIP provider” (or again, something similar). Sometimes, these providers even have a Greensboro area code, which further makes them seem like they’re just down the street. Except…they aren’t! Getting a Greensboro area code phone number is easy and cheap. Even a company located outside the U.S. can simply route calls through a Greensboro number.

And so, the first and most important question you need to ask is whether a provider truly IS in Greensboro. This doesn’t merely mean that they have a Greensboro area code. They need to have an established physical (not virtual!) office in Greensboro. 

Even if you never set foot in the office, you want to know that you COULD if you needed to. We point this out because most questions/issues can be handled through phone calls, videoconferencing, or an on-site visit at your location).

Look at it this way: if a VoIP business communication provider is trying to “trick” you into believing that they are in Greensboro, what else could they be deceiving or misleading you about?

Question #2: Do they have local experts who are full-time employees?

So, let’s say that you’ve confirmed a VoIP provider that claims to be in Greensboro is actually in Greensboro. It must be smooth sailing from there, right? Well, not quite.

You want to go deeper and confirm that the provider has a roster of local experts who are full-time employees. What you don’t want are part-time independent contractors. This ensures that your matter will be given priority, and you won’t be bounced around from one support technician to another. It also ensures that the individual (or team) that serves you understands the VoIP business phone service and system inside and out, which means that your matter will get resolved faster.

Question #3: Do they support and give back to the Greensboro community?

Let’s recap where we are so far: you have (or you will have) confirmed that a VoIP provider that claims to be in Greensboro is actually IN Greensboro and that they have a roster of local experts who are full-time employees. I guess that’s all there is to it, right? Almost — there is one more thing to do.

Last but certainly not least, you want to confirm that the VoIP phone providers you are looking at have a track record of giving back to the Greensboro community.

You want to know that by supporting the provider, you are also supporting a stronger, better, more successful Greensboro. That will make you feel great about your decision and your investment. You can get a state-of-the-art VoIP phone system AND make a positive difference!

Carolina Digital Phone: Checking Every Box!

At Carolina Digital Phone, we are proud to check every box on this checklist:

  • We are located in downtown Greensboro, at 301 South Elm Street, Suite 601. You’re warmly welcome to stop by anytime!
  • Our local experts are full-time employees who have been with the company for many years. We do not outsource our service or support, because that’s not in the best interests of our customers. Plus, we have 24/7 support! Have a question about your VoIP package or VoIP plan? Concerned that your Internet Service Provider (ISP) is “over-promising and under-delivering” when it comes to meetings and its commitment to providing a stable connection? Contact us for help, anytime! 
  • We are very proud of our legacy of supporting the Greensboro community. One of the many honors we earned over the years includes the coveted Community Contributor Small Business Award from the Greensboro Chamber of Commerce. In 2022, we won this award for our efforts in investing in our local economy and giving back to the community. We have also made a difference by helping the Interactive Resource Center (IRC), which is a 501(c)(3) nonprofit organization based in Greensboro. The IRC provides a wide range of services that help individuals experiencing homelessness reconnect with their lives and with the community at large. When you choose us, you are making Greensboro stronger and better!

Ready to Learn More?

Let us PROVE to you that we are the best VoIP provider in Greensboro! Schedule your free consultation and demo of our feature-rich, all-in-one VoIP phone system. Call us at (336) 544-4000.