In today’s agile business landscape, we cannot underrate the importance of a scalable system. It is not a question of whether you will need to respond to change. Rather, it is a matter of when, how fast, and to what extent.
VoIP (Voice over Internet Protocol) is becoming the go-to solution for businesses of all sizes. VoIP offers many benefits for organizations. These include lower costs, better teamwork, and scalability. This makes it possible to add or remove users as their needs change without interrupting service or adding fees.
First, the Bad News
Traditional landline phone systems are anti-scalable. This is true for business, education, government, as well as non-profits. Adding new lines is time-consuming, and risky. Clearing existing phones from a standard phone system can be costly. A traditional phone system can be difficult to maintain.
Also known as twisted pair cables, copper lines are one of the most used methods for sharing data and voice services. Used since Alexander Graham Bell invented the telephone in 1876, it’s hard to believe they are still around today. Copper lines are used to connect businesses to their local telephone companies. The lines provided them with voice service and access to the public switched telephone network (PSTN).
The Times, They Are a-Changin’
The shift is on from traditional copper line technology to VoIP services for phone calls. This newer, advanced technology is growing in popularity. More businesses see the many benefits. One of the benefits of VoIP is its scalability. Businesses can easily add or remove users as their needs change.
Unlike traditional copper lines, there is no worry about costly installation or removal fees. They can also avoid any interruption in service caused by changes. VoIP systems are much easier to maintain than traditional copper lines.
Now, the GOOD News!
The development of VoIP systems makes scalability easier and more affordable than ever. VoIP is a cloud-based service that runs on the Internet instead of physical landlines. So, the number of users you have on your system can change without extra hardware or major reconfigurations.
VoIP scalability doesn’t require any special skills or training. With a few clicks, you can add new users to the system and access features like voicemail, video conferencing, instant messaging, and call forwarding. Scaling up or down is much easier than with traditional phone systems and much more cost-effective in the long run.
Pay As You Grow Model
Carolina Digital Phone’s cloud-based, hosted VoIP phone system supports seamless scalability, whether your growth is slow or rapid. Carolina Digital Phone leverages the power of a virtualized infrastructure in its private cloud environment. Providing you with cost-effective and reliable VoIP services that can be scaled up or down to meet your changing business needs.
The “ pay as you grow” model means that you can start with a basic package and then add lines, services, and features as needed. With the cloud-based VoIP system, your organization can quickly and easily scale up or down — without any expensive hardware costs or complex configuration work.
This model is also ideal if you have seasonal hiring spikes. All of your temporary hires get their own number/extension and private voicemail box. This helps them be productive and efficient from day one.
As you look at your aging on-premise telephone system, you need to look at the long-term savings of switching to a hosted PBX solution. Not only are the upfront costs significantly lower than traditional telephone systems, the long-term savings keep paying off.
Rapidly Expand into New Locations
With a conventional phone system, expanding into new locations means waiting for the phone company to add new lines — which is inconvenient and can be costly.
However, with a hosted VoIP phone system from Carolina Digital Phone, your organization can rapidly and easily expand into new locations. This is done by simply adding extensions to your existing system. There are no physical lines (i.e. old fashioned copper wires) to install or an on-premise PBX to configure.
The Solution to Hybrid Work
What’s more, your relocating employees do not have to wait for a technician to get them set up in their new environment. They just plug in their IP phone or log into their softphone (through their desktop computer or laptop). They are immediately back on the system and good to go. They do not have to change their number, or any other aspect of their profile (e.g. customized auto-attendant greetings, voicemail details, etc.).
If your organization is undergoing a wholesale move from one location to another, you do not have to worry about being inaccessible to customers during the transition. Your team can make and receive calls through their smartphone, or temporarily route calls to any other number (e.g. home office landline, off-site call center, etc.).
The pay-as-you-grow model is also ideal if you have seasonal hiring spikes. All of your temporary hires get their own number/extension and private voicemail box, which helps them be productive and efficient from day one.
Scaling Down is as Seamless as Scaling Up
While scalability is part of a growth and expansion plan, that doesn’t always mean scaling up. There are scenarios where your organization may want to scale in the other direction by getting smaller and leaner. For example, it might make sense to eliminate certain product/service lines or to outsource certain pieces of your operational puzzle to third-party vendors and strategic partners.
With a conventional phone system, if your organization scales down then you will almost certainly be saddled with “too much system.” As a result, you must keep paying to access and maintain lines you do not need and cannot use.
However, this is not a risk with a hosted VoIP phone system from Carolina Digital Phone. Scaling down is as seamless and straightforward as scaling up, and simply involves letting seat licenses expire instead of renewing them. You are in full control of your capacity and costs, which is how it should be!
The Bottom Line
Seamless VoIP scalability is an important factor for businesses and organizations relying on voice communications. To ensure a reliable and efficient communication system, a scalable VoIP solution that can accommodate growth and changing needs is a must.
With the right technology, businesses can implement a VoIP solution that will not only provide them with improved voice quality but also scale with their organization. Carolina Digital Phone makes scalability easy by providing a cloud-based VoIP system that can quickly and easily expand into new locations without physical lines or an on-premise PBX. Businesses can also scale down with ease, controlling capacity and costs as they go.
Does your organization need a reliable VoIP system that provides scalability? Don’t hesitate to get in touch with Carolina Digital Phone today! Experience the benefits of VoIP scalability. Call us at (336) 544-4000 today!