When it comes to hunting out modern-day solutions to drum up growth within your business, you can often find yourself in a minefield of options without any serious guidance as to what can serve your company best. One solution that is becoming more and more popular with each passing year is that of VoIP service also known as as hosted cloud-based telephone services. We will go on to explain what a VoIP service is briefly in the next section, but the main focus of the article is to compare two companies providing cloud-based telephone solutions to businesses and see which could serve your business best and why.
What Is VoIP (Cloud-based Telephone Services)?
In today’s world, having the best possible forms of communication in your business is imperative. At the top of the table when it comes to voice communication, you have VoIP (voice over internet protocol). To put things simply, VoIP converts your voice into a digital signal and allows you to make calls from a computer or another data-driven device. One of the best things about VoIP is that it can put your company anywhere in the world without you having to move a muscle. The only thing you do need to be mindful of when choosing VoIP is ensuring that you have a great, reputable provider on side to give you the best possible service.
Dialpad a relatively new player to the cloud-telephone services industry has been in operation since late 2014 and provides businesses all over the world with VoIP services. The company based in San Francisco, CA is built on venture capital money and staged to be acquired in the near future. Dialpad has built its reputation with it’s four key services, and they are:
- Dialpad Talk
- Uber Conference
- Dialpad Support
- Dialpad Sell
As a positive step forward, Dialpad will offer you a 14-day free trial to get you started and let you get a feel for the company. The first thing to know about Dialpad is that their talk service is not too bad at all; it’s reliable and stable. Unfortunately, after this, the positives stop.
It seems that Dialpad and their reputation, when examined quite carefully, have become somewhat tarnished over the last couple of years. One of the most requested things by businesses today is a support service. Of course, Dialpad offers a cloud-based support service, but this seems to be one of their most significant weak points.
Among other complaints that you find a plethora of, you will also see a lot of issues with the level of customer service on offer, and as far as internal support goes, you would be lucky to get any.
Finally, when we look at a company, we like to take the word of the people on the inside, and when we look at Dialpad, we are met with a lot of animosities. The company seems to struggle to keep a happy workforce, and when we look at the service levels received, it’s not hard to see why.
Carolina Digital Phone
On the opposite end of the spectrum, we have a reputable company by the name of Carolina Digital Phone.
Carolina Digital Phone has been providing hosted VoIP for 20 years, and they are going from strength to strength every year.
You only have to visit the Carolina Digital Phone website to see what they are all about. Among their features, you will find a VoIP service that offers:
- Mobile productivity available from Apple and Android
- Seamless scalability and quickly making add, moves and changes
- Anti-robocalling initiatives
- Call Queues and Auto Attendants
- Call Center Analytics
- Custom messaging and hold music
- Live U.S. based telephone Support
- and so many more features!
And so much more. What may come as a shock to some is the level of personal service you will receive from such a large company. The truth is, Carolina Digital Phone has built its entire ethos by providing an impeccable white-glove service to their much-loved customers.
One of the most prominent and most loved things about Carolina Digital Phone is their level of customer service and support with every service they provide. Whenever you call Carolina Digital Phone, you can be sure that you will get English speaking support from a company based in Greensboro, North Carolina that has seen its success based on its years of commitment to every one of its customers. You will never find this company sending your urgent support calls to a offshore call center where you have to deal with tier 1 support technicians that just frustrate you when you are in the most urgent need for help.
As we are sure you can see clearly, while there are companies that masquerade as successful and providers of everything you need, they are often surpassed by others that let their reputation do the talking.
In this case, we can clearly see that Carolina Digital Phone has built an unsurpassed reputation that companies like Dialpad just cannot contend with. While it seems times do change, Carolina Digital Phone has recognized the importance of putting the customer first no matter what, and for this reason, we say this; if you are looking for a new cloud-based telephone provider with a solid reputation and a service that’s second to none, Carolina Digital Phone has the business telephone service for you.