According to recent research by IBISWorld, the market size for roofing contractors in the United States has grown to $56.7 billion in 2023, with an annual growth rate of 3.4% between 2018 and 2023. The industry is projected to continue growing, driven by increased demand for storm-resistant, durable, and energy-efficient roofing solutions. It’s indeed an excellent time to be in the roofing industry! And, with a hosted cloud phone system from Carolina Digital Phone, the possibilities are endless.
Communication Challenges
Despite the optimistic outlook and strong demand, many roofing contractors fail to achieve their full profit potential due to communication obstacles. According to construction industry reports, these communication failures often lead to:
- Poor Employee/Management Communications
- Employee Needs Impacting Performance and Turnover
- Poor Communication Reduces Customer Satisfaction and Project Success
- Costly and time-consuming rework
Key Benefits of a Cloud-Based Phone System
Mobile and Remote Working
Cloud-based phone systems for the roofing industry offer mobile apps for iOS and Android, allowing roofing teams to stay connected across job sites and easily communicate with colleagues at the head office or other locations. Features include making and receiving calls, instant messaging, checking call history, accessing directories, and viewing availability status. Outgoing calls display the roofing contractor’s information on Caller ID, maintaining professionalism.
Business Continuity
Cloud phone systems are designed to continue operating during local power outages, ensuring communication during short brownouts or longer blackouts caused by severe weather or emergencies. This is crucial for maintaining worker safety and project efficiency.
Easy Scalability
Cloud-based systems for the roofing industry allow contractors to easily scale up or down based on changing needs. Workers can quickly get their own phone numbers accessible through personal smartphones, eliminating the need for corporate-supplied devices and reducing onboarding time.
Cost Reduction
According to a 2023 report by Finances Online, businesses can save up to 60% on their phone bills by switching to cloud-based systems. There are no major up-front capital expenditures, no domestic long-distance costs, and no maintenance fees. Technical support, upgrades, and innovations are typically included in the service.
Advanced Calling Features
Cloud phone systems provide a range of features to increase productivity, performance, and customer satisfaction. These include auto-attendant, voicemail-to-email, live call transfer, video calling, conferencing, paging, intercom, and presence indicators.
Enhanced Analytics
Many cloud-based phone systems offer advanced analytics and reporting tools. These insights can help roofing businesses optimize their communication strategies, improve customer service, and make data-driven decisions.
Integration Capabilities
Cloud phone systems often integrate with other business software, such as CRM systems, project management tools, and scheduling applications. This integration can streamline workflows and improve overall efficiency in roofing operations.
Next Step
To learn more about how a hosted cloud phone system can help your roofing business improve communication, productivity, and success, contact Carolina Digital Phone today at (336) 544-4000 for your FREE consultation and demo. We can visit you at your location or connect with you over the web.