The old customer service tricks just don’t cut it anymore. To satisfy customers and improve their loyalty, it is essential to provide exceptional white-glove customer service. This will exceed their expectations and offer delightful experiences, thus encouraging them to return for more.
While businesses in the big city get star treatment from their support service partners, those who operate a little further afield can sometimes feel neglected. Big support firms will often concentrate on their metropolitan urban customer base and, consequently, pay little attention to those that operate in smaller towns and communities across the state. This is a big problem.
Carolina Digital Phone is different. Instead of accepting substandard assistance from the major vendors, we bring a first-class solution to your location, no matter where you happen to be. Yes, it’s true – not only does Carolina Digital Phone provide the white-glove service you deserve, no matter the size of your business, but we do it at no additional cost.
Based in North Carolina and providing exceptional service and customer support for over 23 years, Carolina Digital Phone promises BETTER service than larger VoIP providers focusing on more extensive metropolitan locations. You will get the kind of white-glove treatment you expect in much larger locations. We believe in giving back to our community and improving the business environment. We do this by offering the utmost care, premium service, and peace of mind for smaller businesses.
Big-City Bias In Cloud-Based Telephony Solutions
Companies operating in larger North Carolina cities like Greensboro and Winston-Salem tend to receive a high level of care and support and care from their partners. We think that’s great.
Enterprises located in smaller communities like Reidsville Kernersville, and Asheboro however, often have to make do with more mediocre service. At Carolina Digital Phone, we don’t believe that this is acceptable. That’s why we focus on providing phone services for enterprises that may operate slightly further afield in smaller locations. There’s no reason to put up with a lower-quality service just because of your location.
Living in a smaller town has many advantages over large, overcrowded cities. That’s part of the appeal of running a business in a boutique community or rural small town. Being able to give back to the community and make a difference is reward enough for many. So, why wouldn’t you expect extra special care and a higher level of service in a small town? After all, life in a small town is all about the experience of going a little slower and enjoying your surroundings.
Our Small-Town Focus Brings Cloud Solutions To Your Doorstep At Low Cost
Bigger telephony and cloud support firms in NC don’t always give enterprises located in smaller communities the time of day. Often, you’re lucky if you get any kind of service at all, let alone the level you need to ensure that your business remains competitive.
Carolina Digital Phone is different. We’ve developed a unique business model that allows us to focus on hooking up small communities without raising costs to you. Enterprises that partner with us get the kind of service that they would typically only obtain if they are located in downtown Greensboro, not a small town far from major urban centers.
Our approach to business comes from our commitment to “small-town service.” We believe in treating every customer as an individual instead of a process. An enterprise located in a small community far from Greensboro is just as important to us as any other. We pride ourselves in our ability to serve every business that comes to us for support in the community. It’s not just a numbers game for us, but about creating thriving businesses that create wealth in local hubs across the state.
We Care About Small Town Companies
As a humble company, we care deeply about every customer that we win. When you work with us, you get a “white glove service” that inspires confidence and adds value to your operations. Unlike some big support firms, we care about providing bespoke solutions that meet the needs of your business. We always implement strategies that help you improve your strategic position. We never use cookie-cutter approaches.
Over the twenty-three years we’ve been in business, we’ve learned some valuable lessons. The most critical of these is that customer service should always be at the top of our agenda. Thus, with us, you’re not just another statistic to put on our shareholder report: you’re a valuable customer in a small town that deserves a world-class telep
To find out more about our white-glove service and the extra care we provide all our customers, call Carolina Digital Phone today at (336) 544-4000 to discover how much we can change your business for the better.