If you are a business owner or executive, you likely want to find ways to save money, especially in these uncertain times.
Switching from a landline telephone system to a cloud telephone system will save your business anywhere from around 20%-50% per year (and possibly more). Additionally, your staff — whether working from a home office or a workplace location — will have access to a full range of enterprise-grade calling features, including voicemail-to-email and auto attendant, which will help them be more productive and efficient. Additionally, your customers will receive faster and better service.
So, when you add up all of the measurable benefits, switching to a cloud telephone system is a no-brainer, right?
Well, perhaps not.
This is because, despite the advantages, you may still be unsure. Yes, switching may have been on your mind for months or maybe years. But you haven’t moved forward and committed.
Are you being irrational? Not at all. You’re simply demonstrating a common belief that you’re better off sticking with what you know (even if you don’t like it) versus taking a chance on something new. It’s kind of a “better the devil you know than the devil you don’t” thing.
Except there is no “devil” to fear in a cloud telephone system. You get the real deal. It’s like going from Standard Definition television to 4K, or from a dial-up modem to 5G broadband. The change is not just an upgrade, it’s a game-changer.
And so, to help your business reap the rewards of a cloud telephone system — including saving thousands of dollars a year, more productive employees (including remote workers), and increasing customer satisfaction — we’ve put together a list of objections that you may have, and addressed each one:
Objection: Switching to a cloud telephone system is complex, and we don’t want to experience any disruption to our business at this time.
What you need to know: Switching to a cloud telephone system is straightforward and requires no downtime. There are no messy wires to run through your walls, because everything runs on your existing data network (the same one that you use for emails, transferring files, connecting to the internet, and so on). The process is as fast and straightforward as plugging in IP phones.
Objection: Our staff is familiar with our existing phone system, and we don’t want them to spend time learning a new phone system.
What you need to know: Learning to use a cloud telephone system is not like learning to use a new software solution, such as a database, CRM, or a project management platform. It is extremely easy and intuitive and does not require any technical knowledge whatsoever. Within 15 minutes (or even quicker), your staff will know how to make and receive calls, check their voicemail, set call forwarding rules, and use other features. It’s refreshingly simple and very user-friendly.
Objection: We’ve heard that the audio quality for cloud telephone systems isn’t very good.
What you need to know: Your opinion is likely based on using products like Skype or Google Voice, which are not designed for business use. They are meant for personal use (although some businesses use them), and are excessively “over-subscribed” — which means that there are far more people using these services than there should be. Think of a freeway that is built for 1,000 cars, and imagine that there are 10,000 cars instead. What you get is a massive traffic jam where everyone moves very s-l-o-w-l-y. You get the same story with over-subscribed cloud phone platforms. There isn’t enough capacity to handle the load, resulting in static, echo, and dropped calls.
However, this is not the case with a business-class cloud telephone system. In fact, the audio quality is BETTER. Why? Because cloud telephone systems broadcast at more than twice the range of landline phone systems, which translates into higher-quality audio, not lower-quality audio. To learn more, read our article here.
Objection: We don’t want to lose our existing business phone number(s).
What you need to know: Your existing business number(s) can be ported from your landline phone system to a cloud phone system. What’s more, you won’t have to do any administrative work at all. Our team will take care of everything on your behalf, including sending in the request to your carrier.
Objection: We’re interested in learning more, but don’t know where to start.
What you need to know: We offer a free consultation that can be delivered over the web at a time that suits you, including mornings before your business opens, evenings after you close for the day, or on weekends. This free consultation is an opportunity for you to get answers to specific and vital questions that are unique to your business. We’ll save you an enormous amount of time by helping you focus on what matters.
The Bottom Line
Sometimes, sticking with what you know is the better part of wisdom. But there are other times when making an intelligent and informed change is in your best interest. Switching to a cloud telephone system is one of those times, because it’s a proven and established way to save money, improve productivity, and increase customer satisfaction. Tens of thousands of businesses have already made the switch and are thrilled with the process and results.
Get Started Now
Call us at (336) 850-5400 or chat with us during business hours by clicking the chat icon in the lower left corner of your screen. We are a local Greensboro, North Carolina-based business with over 100 5-star reviews!