If your organization has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted solution.
Here are the 10 key reasons why hosted cloud is a MUST for multi-site organizations, and should be at the top of your strategic to-do list if you want (or need) to dramatically reduce costs, improve communication, enhance customer experience, and ultimately boost the bottom line in both the short and long-term:
- Instead of working in separate silos, all employees across the organization are connected on a single, centralized platform. They can efficiently collaborate and communicate as if they were working in the same office, even if they’re located in separate cities, states or countries.
- All location-to-location calling and internal messaging is free. There are no long distance costs, and video calling can dramatically reduce — or in some cases eliminate — travel expenses.
- Organizations can implement a system-wide unified dialing plan, which instructs the call processing agent on how to consistently and correctly route calls.
- When adding new lines to another (or new) location, there is no need to physically connect an on-premises PBX phone system to the public switched telephone network (PSTN) using copper wire. Organizations simply plug in their IP phones, connect them to the hosted cloud phone system (which takes seconds), and they’re up and running.
- End users can pick up phone calls from any location. This is extremely valuable for technicians, sales reps, and other “road warriors” who spend more time away from their desk than they do at it!
- Managers can easily and quickly configure ring groups and hunt groups across multiple locations, to significantly reduce the likelihood that customers will go to voicemail or be placed on hold. Ring groups are when multiple phones ring at the same time. Hunt groups are when specific phones ring in successive order (e.g. phone #1 rings twice, then phone #2 rings twice, then phone #3 rings twice, and so on).
- Regardless of where they are working, end users can either have their own specific number and/or extension, or if it’s beneficial to do so (such as in call center environments), end users can share a number.
- Transferring calls from one location to another is rapid and seamless, and incoming callers do not detect any handshake gaps. It’s as if someone literally handed their phone to a colleague who resumes the conversation — even if that colleague is on the other side of the world! Plus, to enhance customer experience, end users can check the status of their colleagues in real-time before transferring calls to ensure that they’re at their desk/office and available.
- Organizations can setup auto-attendants and call distribution groups to guide customers to the right location, without asking them to hang up and call another number — which can be irritating and inconvenient.
- All end users can take advantage of advanced carrier-class features such as voicemail-to-email, and access the system from their smartphone via a lightweight app (and when they make outgoing calls, the organization’s name/number shows up on caller ID — not their personal name/number).