If you are planning on adding locations, then you want to ensure that your phone system supports your growth vs. blocks it. Below are 7 reasons why voice over internet protocol (VoIP) is the perfect phone system for multiple locations:
1. Significant Cost Savings
The first and most important reason why a VoIP (a.k.a. cloud-based) phone system is the best phone system for multiple locations is simple: you will dramatically reduce your telecommunication costs.
Instead of spending thousands (or tens of thousands) of dollars to purchase, install, and maintain an on-site phone system at each location, you just plug in your digital phones and you’re good to go!
Plus, with cloud-based phone systems, your team enjoys unlimited calling (local and domestic long-distance). And if you run into a challenge, then your IT staff doesn’t have to spend their time — and your money — dealing with it. All technical support is handled by the VoIP provider, including ongoing updates and upgrades.
2. Predictable Phone Bill
As you know — especially after the last few years — the business landscape can be volatile and unpredictable. The last thing you want is “sticker shock” when you get your monthly phone bill.
With cloud-based phone systems, there is zero risk of this. As long as you choose a reputable vendor like Carolina Digital Phone, your phone bill will be exactly what you expect — and not a penny more. This makes budgeting and forecasting more reliable. Birthday surprises are fun, but billing surprises from your phone company aren’t!
3. Each Location Can Have a Local Number
Another important reason why VoIP is the perfect phone system for multiple locations is that you can assign a local number for each physical location, which can help you attract local customers. For example, you can get a (336) area code for your location in Greensboro, NC, and a (919) area code for your location in Raleigh, NC.
You can also get one or more toll-free numbers at a very affordable cost. For example, you can get two toll-free numbers: one for sales, and one for customer service.
4. Easily Change Locations
With traditional phone systems, changing locations is an expensive and stressful hassle — because you have to pay (and sometimes wait) for the phone company to install and configure the system at each new location.
On the other end of the spectrum, with a VoIP phone system, there is absolutely no headache or hassle when changing locations. Here are the “super technical” steps:
- Unplug your IP phones and virtual phones if using headsets)
- Plug your IP phones and virtual phones in at your new location
- Start using them right away!
You do not need permission from a property owner, property manager, or other businesses at the same location, because there is no need for the phone company to run wires/cables through walls and ceilings, or hunt down awkwardly-placed phone jacks. The entire system runs on the one that your business already uses for your internet connection. Your team will be making outgoing/incoming calls before you even finish setting up the furniture!
5. Give Everyone On Your Team Enterprise-Grade Phone Features
While CEOs and CFOs love the cost-saving aspects, most employees feel that VoIP is the perfect phone system for multiple locations for a different reason: the features!
Indeed, with traditional phone lines advanced features are typically limited — if they are available at all — to the head office or the flagship store. But with a VoIP phone system, all employees can access enterprise-grade calling features such as enhanced voicemail-to-text, live call transfer (e.g. push a call in real-time from their IP phone to their cell phone), video calling, presence, and more. And of course, these are in addition to standard calling features such as voicemail and call forwarding, which means that you will never provide callers with a dreaded busy signal.
6. Seamless Scalability
What if you want to add even more locations down the road? No problem! With VoIP, you simply purchase additional — and very affordable — licenses (called “seats”) as you scale up and grow. Your business phone service investment is 100% future-proofed.
7. Total Mobility
Last — but certainly not least — VoIP is perfect for remote employees. Your team can make going and receive incoming calls (as well as text messages) from anywhere, simply by using an app on their mobile device (please note: while your employees will enjoy unlimited calling, they may incur cellular usage costs that are charged by their carrier).
What’s more, when a member of your team makes outgoing calls using their cell phone, your business name/number will appear on Caller ID, and not that employee’s personal name/number — even if they are using their personally-owned cell phone! This presents a more polished and professional image, and it’s important for privacy as well.
Learn More
See for yourself why for more than 20 years, businesses choose, trust, and recommend Carolina Digital Phone’s all-in-one, unlimited calling VoIP multi-location phone system. Schedule your free consultation and demo. We can connect with you at your location, or over the web. Call us now at (336) 544-4000.