Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network connects all of your staff and to your customers, regardless of location. Reach employees at headquarters, remote offices, home offices, and on the go can easilly via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is an IP phone and a connection to the internet. The best part is that you do not have to buy or manage any equipment.

Hosted PBX Systems Explained

Before we get too far into the benefits of a hosted PBX system, let’s define hosted PBX.

A hosted PBX system is a private branch exchange (PBX) telephone system that is hosted in the cloud and managed by an outside service provider. The service provider handles all of the maintenance and setup, taking this burden off of the customer. Hosted PBX systems are typically offered as subscription-based services. Customers pay a monthly fee for access to the service.

With a hosted PBX system, there is no requirement to purchase and install physical equipment. Instead, the service provider maintains all of the hardware and software via a web-based interface or an app on the customer’s smartphone. Of course, VoIP desk phones are a great option.

PBX systems brought about additional features beyond basic call routing in their early stages. Imagine never missing a customer’s call again! With call hunting, incoming calls could now be automatically directed to the next available person in your sales or support group. Say hello to happy customers and goodbye to missed opportunities!

Voice over Internet Protocol (VoIP) technologies, such as Monster VoIP or Carolina Digital Phone, enabled phone systems to route calls over an internet connection and local data networks. A new type of IP-PBX emerged from this, capable of being implemented either on-site or in a data center.

Gone are the days of copper wires and separate phone lines! Calls are now cheaply and more effectively routed over data networks. The old-school on-site telephone system is now known as a traditional PBX, legacy system, or on-premises PBX. But wait, there’s more! If it’s hosted in a data center and provided as a service, it’s called a cloud PBX, unified communications as a service (UCaaS), or a contact center as a service (CCaaS). It’s like a phone system, but with a fancy, high-tech twist!

Why Should Small Businesses Switch to Hosted PBX?

When you need to decide on vital office infrastructure – from the office layout to software and hardware – you will need to consider a variety of parts. However, small businesses relying on constant communication with clients typically make their telephone system a major priority. That way, they can make certain that they continually improve their customers’ experience.

When businesses focus on providing top-notch customer service, they can count on seeing increased returns and higher employee and customer satisfaction. New technologies such as Cloud-based Hosted PBX phone systems achieve these milestones. Thanks to modern technology, business owners can switch from complicated, conventional telephone systems to much more versatile and faster PBX solutions. Aside from being user-friendly, it offers many other valuable features such as:

Lower Up-front Cost Entry Points

In the past, you had to own a big business to afford a high-end telephone system. Now, small business owners can afford a world-class phone system by simply investing in a Cloud-based Hosted PBX solution. The initial cost to set up a business-grade telephone system is very affordable. Even the smallest companies can boast of having world-class telephone services once limited to big businesses. Simply buy IP-based telephones (or, VoIP phones), have them provisioned, and start communicating. For small startups or solopreneurs looking for further monthly cost savings, it is possible to start with only a mobile phone and a smartphone app from your VoIP service provider.


Conventional telephone systems are typically bulky, and inflexible. Switching to a Cloud-based hosted PBX telephone system, lets you add more telephone lines as you employ more staff. Products like virtual hunt groups, call queues and auto-attendants lower the costs of expanding your business.

As you search for a cloud-based system, choose one that offers a range of features and high-quality of service, and easy scalability. Choose a provider that won’t charge you extra for advanced features.  Don’t pay extra for features like external call forwarding, voicemail to email, and other essentials. You need the ability to deploy and manage hybrid workers and rapidly relocate in case of a natural disaster.

24/7 Support

Business owners to lower their IT costs by simply making use of a Cloud-based hosted service. You no longer need an in-house phone expert. Carolina Digital Phone based in Greensboro, North Carolina is a recognized and reputable Cloud-based Services provider with experienced experts specializing in PBX phone systems. That allows small business owners to focus on what they do best – offer superb products and/or services to their clients/customers.

User Friendly for the Novice

You or your staff do not need special training to make use of a virtual telephone system. You have immediate access to voicemail by email, web portal access, follow-me, find-me features, and instant conference call on-demand for up to 20 participants.

Easy to Setup

Easily set up and use a hosted PBX system on the same day. Small businesses lower costs while providing better service to customers. Even out the playing field with lower entry and service costs while offering an affordable way to scale service as the business expands.

The Future of Hosted PBX Systems

A study by Global Market Insights predicts the Hosted PBX VoIP Market should reach $100 Billion by the year 2032. Credit the COVID-19 pandemic for this growth. The demand for Hosted PBX solutions increases, as a result. Businesses want ways to keep their employees connected and productive and improve cost savings. This need became critical during the pandemic. Companies relocated workers to remote locations, and that need remains important.

Hosted PBX offers a cost-effective option for businesses seeking to enhance their communication infrastructure and promote collaboration among remote staff members. Don’t wait to be left in the dust! Cash in on the booming market growth by investing in top-notch technology today. Reach out to the tech experts at Carolina Digital Phone and let us help you reap the rewards you deserve. Call us at (336) 544-4000 or drop us a line at [email protected].