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We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right cloud service vendor, this wisdom needs an adjustment: “think global and buy local.”Let’s start with the first part of this advice: think global.What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call...

03 September, 2019 /

Why your business will be better with a Hosted VoIP system from Carolina Digital Phone.Your business has decided that upgrading from a costly, inflexible, and restrictive on-premise phone system to an agile, advanced, and affordable hosted cloud phone system is the way to go.However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud-based phone system vendors:1. Do you specialize in installing and supporting hosted cloud phone systems?You want to steer clear of vendors that “dabble” in...

25 August, 2019 /

Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will opt...

23 August, 2019 /

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics:Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey)65% of customers prefer to contact a business by phone, while only 24% are satisfied with only a web form. (Source: Invoca)75% percent of customers believe that calling is the most effective way to get a quick response...

21 August, 2019 /

PRESS RELEASE - AUGUST 16, 2019 - Carolina Digital Phone a leading hosted cloud and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted cloud phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina.The installation included a total of 120 seats in Graham County Schools' central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville Middle School, Robbinsville High School, and The Academy.Commented Chris Villa, Major Account Director at Carolina Digital Phone: "I had...

14 August, 2019 /

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally FriendlyReducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example:81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey)50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group)33% of consumers choose to buy goods and services from brands who they believe...

10 August, 2019 /

One of the most important features of a hosted cloud phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes.However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage.To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls:The most important factor is consent.According to the Federal Communications Commission (FCC), businesses must obtain consent to record calls, regardless of whether the calling...

07 August, 2019 /

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like:Dramatic up-front and ongoing cost savingsSeamless scalability in both directionsTotal mobilityAdvanced calling featuresUnified communicationsBusiness continuityIntegration with other systems in the environment (e.g. CRM, billing, etc.)However, the bad news is that the popularity of VoIP phone systems has attracted the attention of hackers who are trying to steal private data and commit identity theft. Here are four major types of VoIP fraud:Call Transfer FraudCall transfer fraud happens when hackers break into a...

02 August, 2019 /

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center offshore,...

31 July, 2019 /

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why: All...

29 July, 2019 /
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