Before we look at how to choose the best business phone system, let’s highlight why many businesses are frustrated with their current landline (i.e. on-site PBX) phone system:     High Up-Front Costs: Landline phone systems are very costly to purchase, install and maintain.    No Cost Certainty: Costs can fluctuate significantly from month-to-month, making budgeting and forecasting difficult and risky.    Lack of Scalability: If the maximum number of lines are in use, a replacement can cost tens of thousands of dollars. Lack of Business Continuity: A landline system uses a network design with a single point of failure. This means if part of the system fails,...

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. This is why a small business phone system is vital! If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months of launching. A further 10 percent disappear within 24 months. Another 20 percent are gone within 36 months. Yet another 20 percent bid farewell within 60 months. By the end of a decade, a staggering 70...