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Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...

11 March, 2025 /

In the dynamic landscape of business communications, Carolina Digital Phone continues to surge ahead, solidifying its position as a trailblazer in the industry. Founded in 2000 by visionary CEO Nicky Smith, this Southeast-based VoIP (Voice over Internet Protocol) company has consistently demonstrated its commitment to innovation and community support....

14 August, 2024 /

When it comes to reaping the transformative benefits and advantages of Unified Communications as a Service (UCaaS), you must focus on more than features and functions. You also need to choose the right UCaaS provider.  To help you achieve this goal, here are six questions to ask a potential UCaaS provider:  1. Do you have in-depth experience designing, implementing, and supporting UCaaS systems? As the old — but absolutely 100% valid — saying goes: there is no substitute for experience! If a UCaaS provider has less than a decade of experience (but obviously more is better), then cross them off your list. Regardless...

26 July, 2022 /

“Doing more with less” has always been a mantra on the business landscape. However, in the aftermath of COVID-19, it is not just a piece of good advice: it is a mandatory requirement. Simply put, businesses that find innovative and sustainable ways to do more with less will thrive in the months and years ahead, while those that don’t will struggle — and eventually, disappear. What does this have to do with unified communications benefits? In a word: everything! The Basics of Unified Communications  Unified communications (UC) refers to the integration of voice, data, and video communications on a single and centralized...

23 March, 2022 /