[caption id="attachment_4210" align="alignleft" width="150"] Nicky Smith, DigitalPhone.io Founder and CEO[/caption]A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company.And that brings me to another topic that has come up over the years that is along the same theme: why our customer support has always been —and always will be —based in the U.S. instead of outsourced...

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid.That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted cloud phone system. Here are the key reasons why:Dramatic Cost Savings The most important advantage of hosted cloud is the cost savings, which can be anywhere from 20% to 50% (or more) each year. There are no CapEx costs, or ongoing maintenance, support, or upgrade costs. Aside from affordable licenses, the only up-front (and minimal) expenditures are IP phones, back-up power supplies,...

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES.NPOs: Not Just Important -- but EssentialThe notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable that nonprofit organizations need technology resources even more urgently, because so many people in the community are counting on them each day. That’s a...

Sometimes on the business landscape, there are ideas that at first thought — and often second and third thought as well — seem like impractical fantasies instead of viable strategies. No, we’re not talking about providing free coffee or ultra-fast wifi — which according to some employees should be enshrined in the Constitution. We’re talking about unlimited vacation policies.In theory, an unlimited vacation policy isn’t truly unlimited; kind of like an all-you-can-eat buffet really isn’t all-you-can-eat (at some point, diminishing marginal returns kick in and one more scoop of mac and cheese could lead to a 911 call). Basically, an unlimited...

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! [caption id="attachment_4244" align="alignright" width="300"] Sunset Beach NC for the North Carolina Association for Public Charter Schools[/caption]Charter schools are independently-operated public schools that have the freedom to design classrooms that meet their students’ needs. All charter schools operate under a contract with a charter school...

We’re all familiar with the phrase “Google is your friend.” It’s what we say when someone has a question that could easily be answered by a quick Google search — everything from up-to-the-second baseball scores, to Tom Keen’s real job on “The Blacklist” (BTW he’s a covert operative).However, sometimes Google isn’t much of a friend. And for proof, all you need to do is ask businesses that have tried — and failed — to use Google Voice as their VoIP business phone system solution.What is Google Voice?Google Voice is Google’s cloud-based telephony platform that provides call forwarding, text, voicemail and...

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