We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right cloud service vendor, this wisdom needs an adjustment: “think global and buy local.”Let’s start with the first part of this advice: think global.What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call...