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A survey by Consumer Reports found that a whopping 70% of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” What’s behind this dread and loathing? Surely, it can’t be the simple act of having their call transferred. After all, customers don’t have to lift a finger, and transfers are instant. There must be something else that infuriates customers. It’s not that customers inherently hate having their call transferred. It’s that they hate what usually happens after their call is transferred. Instead of speaking...

31 July, 2020 /

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which stands for Busy Lamp Field on your IP business telephone. While it doesn’t sound very sexy, the BLF indicator just might be your new BFF (Best Friend Forever). The BLF has been around for quite some time but is more useful now than ever on cloud-based phones.On most modern telephones, the BLF is usually a small Light Emitting Diode (LED). Great, another acronym!...

27 July, 2020 /

Carolina Digital Phone endorses and highly recommends Total Computer Solutions as a valuable resource for technical support. We are very happy to have them as a trusted partner. — Nicky Smith, CEO Carolina Digital Phone The analysts and staff at Total Computer Solutions (TCS) are experienced, capable, and care about your organization’s success. They understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization paired with their expertise in the use of Microsoft cloud and on-premise solutions makes TCS unique. TCS helps provide managed...

23 July, 2020 /

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception.It’s All in the MindResearch has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer who is...

21 July, 2020 /

Businesses have been using telephones as a tool since the telephone was invented. While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. It wasn’t until well into the 20th century that we began to move away from the analog telephone. Not until the beginning of the 21st century, have we seen a major shakeup to the business phone industry.While the essential function of business telephones has remained the same -- connecting people and services over a long distance, the method of sending that information has...

15 July, 2020 /

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist.Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without it:Answer calls with a professional and customized company greeting. You’ll never miss a call again, even during busy times and after hours.Route incoming calls based on business hours, date, date range, or specific caller ID. For example, you can automatically direct calls from a key supplier...

09 July, 2020 /

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. With that in mind, here are five ways companies can learn and benefit from the coronavirus crisis:Embrace and Encourage Working From HomeNaturally, some businesses cannot implement a distributed workforce. However, allowing some employees to work at least partially from a home office is not only...

07 July, 2020 /

Carolina Digital Phone, a locally homegrown business based in Greensboro North Carolina is committed to helping Arts of North Carolina in uniting people and communities to strengthen and celebrate a creative North Carolina. The arts and culture industry, an essential economic driver as well as a vital cultural asset for North Carolina, has been devastated by COVID-19. Along with airlines, restaurants and sports, the arts and cultural sector took the first major financial blow dealt by the coronavirus. In the earliest days of the crisis, nearly all performances and festivals were canceled, and museums shut their doors to comply with calls...

03 July, 2020 /

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