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Customer service technology like Presence transforms call transfers by providing real-time colleague availability. Instead of leaving customers frustrated, representatives can now offer transparent options like immediate transfer, voicemail, or callback. This approach empowers customers, reduces anxiety during transfers, and ultimately improves their experience by giving them control over how their inquiry will be handled....

29 January, 2025 /

By 2050, the internet will transform into an immersive digital realm powered by AI and VR. Expect hyper-personalized experiences, brain-computer interfaces, and full-sensory virtual environments. Quantum computing will enhance security, while decentralization may reshape online power structures. Smart devices will seamlessly integrate into our lives, and digital assistants will anticipate our needs. The line between physical and digital realities will blur, revolutionizing how we work, learn, and interact online. ...

28 January, 2025 /

Remote work has become a permanent reality for many organizations. While it offers benefits like flexibility and cost savings, it also introduces challenges that can impact employee engagement. Without the physical presence of an office, workers may feel disconnected, unmotivated, or even undervalued. For businesses, the stakes are high—disengaged employees can lead to decreased productivity, higher turnover, and a decline in overall morale. Engaging remote employees requires intentional effort and creativity. It’s no longer enough to rely on traditional methods like occasional team lunches or office parties. The remote workforce demands new approaches to foster connection, collaboration, and well-being. From using...

16 January, 2025 /

Choosing the right VoIP provider is a strategic decision impacting communication efficiency and customer satisfaction. A reliable VoIP system is crucial for competitiveness. Key features include call quality, scalability, integration with CRMs, advanced features like auto-attendants, and transparent pricing with robust security....

16 January, 2025 /

Effective communication is crucial for businesses to succeed. From building client relationships to fostering internal collaboration, the tools you use for communication can significantly impact your organization’s efficiency and productivity. One of the most important decisions for businesses is choosing between traditional phone systems and Voice over Internet Protocol (VoIP). Both options have distinct features, advantages, and drawbacks; understanding these differences is essential for making an informed decision. This article compares VoIP phones and traditional phone systems, exploring their functionality, cost implications, scalability, reliability, and more. Whether you're a small business owner or part of a large enterprise, this guide will...

16 January, 2025 /

AI is transforming business in 2025, driving efficiency, automation, and innovation. From customer service chatbots to advanced data analytics, companies are leveraging AI to streamline operations and enhance decision-making. As technology evolves, businesses must adapt to stay competitive. Learn more about AI’s growing role in various industries in this insightful article....

16 January, 2025 /

A reliable business phone system is crucial for modern companies. To improve communication, productivity, and customer service, businesses must carefully consider the costs and requirements of planning their phone system. This article outlines the cost and essential components needed to build a strong business phone infrastructure....

27 November, 2024 /

At Carolina Digital Phone, we're thankful for our customers - you are the reason we get to do what we love every day! Your support means the world to us, and we're committed to providing you with the best service and support possible....

27 November, 2024 /

STIR/SHAKEN Robocaller Protection Greensboro, NC — Carolina Digital Phone, a leader in cloud-based communications, is excited to announce the implementation of STIR/SHAKEN technology.  This cutting-edge solution combats the growing issue of robocalls. This initiative is part of a broader industry effort to enhance the integrity of the public telephone system across the United States. What is STIR/SHAKEN? STIR (Secure Telephone Identity Revisited) and SHAKEN (Secure Handling of Asserted information using toKENs) are industry standards designed to help service providers verify the authenticity of calls using digital certificates. By ensuring that the number displayed on Caller ID matches the originating call, STIR/SHAKEN effectively mitigates...

26 November, 2024 /

Four billion—the staggering number of robocalls U.S. consumers receive each month. That’s 1-2 phone calls every second, bombarding individuals with fraudulent schemes and annoying interruptions. So, it’s no surprise that most customers hesitate to answer unknown phone calls. Without context or identification, knowing whether the caller is a legitimate business or a scammer is impossible. That’s where branded calling is a solution to revolutionizing communication by restoring trust in phone calls....

23 November, 2024 /
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