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Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: "Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track." In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This measures the average...

10 October, 2023 /

Polycystic ovary syndrome (PCOS) is a chronic condition that affects 1 in 10 women between the ages of 11 and 44. PCOS causes a range of hormonal imbalances and metabolism issues. It’s also the most common cause of infertility among women of childbearing age.Typical symptoms include irregular menstrual cycles, excess hair (also known as hirsutism), acne, thinning hair, weight gain, darkening skin, and skin tags. Additionally, some of the symptoms can have a variety of potential causes. So, up to 70% of cases remain undiagnosed. Gaps in the management of PCOS Aside from the difficulty of reaching a diagnosis, there are other factors affecting...

03 October, 2023 /

In today's digital age, having a reliable business telephone system isn't just an option—it's a necessity. Amidst the clutter of countless service providers, the Carolina Digital Phone Team emerges as a beacon of personalized, dependable service. Why? Because we're not just providers; we're your neighbors. We understand that our community is the backbone of our success, and we're committed to giving back in the best way we know how—by offering unmatched communication solutions tailored for local businesses. From our quick and easy on-site installations to our round-the-clock local support, we’re not just another service provider; we're a community-centric team committed...

09 September, 2023 /

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that's why hospitals across the country have switched to a cloud telephone system.In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense.Substantial Year-Over-Year Cost SavingsWith a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required to connect on-premises...

30 August, 2023 /

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t. Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you. But, Google doesn’t do a great job when it comes to evaluating one business VoIP...

09 August, 2023 /

Effective communication with clients is essential for any business, and even more so for service-based industries like dentistry. Choosing the right telephony system is thus a crucial step towards success. Many dental practices opt for cloud-based telephone facilities - a transition that all modern dental offices should consider.Given the significance of telephone systems in the current business landscape, it is crucial to analyze all aspects of this decision. Here is a comprehensive guide for dentists on everything they need to know about cloud phone systems.Dental Office Phone systemA dental office phone system is an essential part of any dental practice....

08 August, 2023 /

If you are looking for the perfect hosted phone service with mobile connectivity with full unified communications features that work with your Android or iPhone, look no further. You have found the best cloud-based telephone service available nationwide. Carolina Digital Phone's national footprint and geo-redundant cloud-based service make your business easier and more effective to manage. We replace your existing and possibly outdated on-premise phone equipment with a feature-rich cloud-based PBX. That means your desk and smartphones work together and can manage them from your browser and mobile app. Cloud phone systems make it easier for your customers to contact...

27 July, 2023 /

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant.Always Provide the Option to Speak to a Real PersonWe've all been frustrated by automated systems and sometimes just want to speak with a human.  So, it should be no surprise that rule number one when...

20 July, 2023 /

Some companies believe customer service is merely one aspect of what they do. And then there are some companies whose commitment to customer service is part of their DNA. At Carolina Digital Phone, for more than 20 years we have earned a reputation for customer service that, from what our customers, partners, and peers tell us, is unrivaled in the marketplace. To us, delivering exceptional customer service is not just what we do. It is WHO WE ARE. At Carolina Digital Phone, we know that providing a smooth and memorable customer journey is crucial to our success. We strive to ensure that...

19 July, 2023 /

While all businesses have ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have high peaks — and deep valleys. As long as people are at home and not working, businesses such as ski resorts, golf courses, summer camps, and food trucks have to plan accordingly. A cloud telephone system is a perfect solution for seasonal businesses.  Because of the flexibility, it offers a variety of features and benefits that can help them make the most of their off-season while still being prepared for when things get busy. Here are just...

22 June, 2023 /
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