Never miss a call with Carolina Digital Phone’s “Find Me/Follow Me” VoIP forwarding. This guide walks you through setting up dynamic call routing across multiple devices for seamless connectivity on-the-go....
This guide focuses on The Campaign Registry (TCR)'s role in vetting and verifying business SMS campaigns. It explores the evolving 10DLC verification process, highlighting how Authentication+ (Auth 2.0) is reshaping brand registration for enhanced security and compliance in 2025....
At Carolina Digital Phone, our support engineers are the backbone of our commitment to keeping your business connected. They're not just problem-solvers; they're experts who undergo rigorous training to stay ahead of the curve. With industry-recognized certifications and continuous professional development, our team ensures your communication infrastructure is reliable and secure, always prepared for any challenge....
Prepare your business for hurricane season! Plan now to protect your business and employees from storm disruption. Business continuity for small businesses....
Efficient call centers leverage strategies like intelligent call routing, real-time data analytics, and comprehensive agent training. By reducing call handle times and improving first call resolution, these methods lead to higher customer satisfaction, stronger loyalty, and a significant competitive advantage....
Using custom on-hold messages and music can turn waiting time into an opportunity for your business. Learn the benefits and secrets to using customer hold time to increase satisfaction and build your brand....
In 2025 essential business technologies include cellular internet backup, sophisticated websites, and on-demand customer touchpoints like web chat and text messaging. SaaS accounting and CRM platforms streamline operations, while hosted VoIP phone systems offer cost-effective, scalable communication. These technologies drive innovation and reduce risk....
Restaurant internet outages cripple operations, impacting online orders, POS systems, and customer experience. Downtime leads to lost revenue and frustrated customers. Robust backup strategies, like RabbitRun's Managed SD-WAN, are crucial. These solutions ensure continuous connectivity by automatically switching to backup internet options, minimizing disruptions and maximizing uptime for smoother service and happier customers. This is a key opportunity for IT MSPs and UCaaS providers to support restaurants and grow their business....
By 2050, the internet will transform into an immersive digital realm powered by AI and VR. Expect hyper-personalized experiences, brain-computer interfaces, and full-sensory virtual environments. Quantum computing will enhance security, while decentralization may reshape online power structures. Smart devices will seamlessly integrate into our lives, and digital assistants will anticipate our needs. The line between physical and digital realities will blur, revolutionizing how we work, learn, and interact online. ...
Remote work has become a permanent reality for many organizations. While it offers benefits like flexibility and cost savings, it also introduces challenges that can impact employee engagement. Without the physical presence of an office, workers may feel disconnected, unmotivated, or even undervalued. For businesses, the stakes are high—disengaged employees can lead to decreased productivity, higher turnover, and a decline in overall morale. Engaging remote employees requires intentional effort and creativity. It’s no longer enough to rely on traditional methods like occasional team lunches or office parties. The remote workforce demands new approaches to foster connection, collaboration, and well-being. From using...
