If you are moving your office, read this important article on how to successfully plan to move, or change, your telephone system. We have practical advice and steps to help you plan and implement a smooth transition to your new location....
A toll-free number, especially an 800 number, boosts your business’s credibility and customer trust by offering cost-free, easy access for calls. It enhances brand visibility and broadens market reach nationally. Learn how a toll-free number from a trusted VoIP provider can help your company's bottom-line....
The "POTS Sunset" refers to the end of the copper landline network. This shift is happening as the FCC deregulates the network, allowing carriers to phase out outdated copper lines. This means businesses must find modern alternatives for their communication needs. Carolina Digital Phone details what you need to know to make the transition....
Prepare your business for hurricane season! Plan now to protect your business and employees from storm disruption. Business continuity for small businesses....
The Busy Lamp Field (BLF), or "Buddy Button," significantly enhances VoIP phone systems by providing real-time status updates of other extensions. It improves call management, team collaboration, and customer service by allowing users to see if colleagues are busy, idle, or ringing. The article also covers programming BLF keys, their benefits, and integration with mobile devices....
Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...
Customer service technology like Presence transforms call transfers by providing real-time colleague availability. Instead of leaving customers frustrated, representatives can now offer transparent options like immediate transfer, voicemail, or callback. This approach empowers customers, reduces anxiety during transfers, and ultimately improves their experience by giving them control over how their inquiry will be handled....
STIR/SHAKEN Robocaller Protection Greensboro, NC — Carolina Digital Phone, a leader in cloud-based communications, is excited to announce the implementation of STIR/SHAKEN technology. This cutting-edge solution combats the growing issue of robocalls. This initiative is part of a broader industry effort to enhance the integrity of the public telephone system across the United States. What is STIR/SHAKEN? STIR (Secure Telephone Identity Revisited) and SHAKEN (Secure Handling of Asserted information using toKENs) are industry standards designed to help service providers verify the authenticity of calls using digital certificates. By ensuring that the number displayed on Caller ID matches the originating call, STIR/SHAKEN effectively mitigates...
Yealink wireless headsets, including the WH63 and WH66, enhance professional communication with features like noise-canceling technology, multi-device connectivity, and ergonomic designs. The WH63 offers lightweight comfort, while the WH66 serves as an all-in-one workstation with a touchscreen. Both models provide extensive battery life and seamless integration with Carolina Digital Phone’s VoIP services, ensuring clear, high-quality calls throughout the day....
We have thoroughly researched the top IP phone manufacturers and compared their products based on features, benefits, cost, durability, and longevity to produce a comprehensive list of suggested phones. This curated selection aims to provide a balanced view of the market, catering to various business needs, sizes, and budgets, helping you make an informed decision when choosing an IP phone system for your organization....
