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Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...

11 March, 2025 /

Customer service technology like Presence transforms call transfers by providing real-time colleague availability. Instead of leaving customers frustrated, representatives can now offer transparent options like immediate transfer, voicemail, or callback. This approach empowers customers, reduces anxiety during transfers, and ultimately improves their experience by giving them control over how their inquiry will be handled....

29 January, 2025 /

STIR/SHAKEN Robocaller Protection Greensboro, NC — Carolina Digital Phone, a leader in cloud-based communications, is excited to announce the implementation of STIR/SHAKEN technology.  This cutting-edge solution combats the growing issue of robocalls. This initiative is part of a broader industry effort to enhance the integrity of the public telephone system across the United States. What is STIR/SHAKEN? STIR (Secure Telephone Identity Revisited) and SHAKEN (Secure Handling of Asserted information using toKENs) are industry standards designed to help service providers verify the authenticity of calls using digital certificates. By ensuring that the number displayed on Caller ID matches the originating call, STIR/SHAKEN effectively mitigates...

26 November, 2024 /

Yealink wireless headsets, including the WH63 and WH66, enhance professional communication with features like noise-canceling technology, multi-device connectivity, and ergonomic designs. The WH63 offers lightweight comfort, while the WH66 serves as an all-in-one workstation with a touchscreen. Both models provide extensive battery life and seamless integration with Carolina Digital Phone’s VoIP services, ensuring clear, high-quality calls throughout the day....

25 November, 2024 /

We have thoroughly researched the top IP phone manufacturers and compared their products based on features, benefits, cost, durability, and longevity to produce a comprehensive list of suggested phones. This curated selection aims to provide a balanced view of the market, catering to various business needs, sizes, and budgets, helping you make an informed decision when choosing an IP phone system for your organization....

20 November, 2024 /

Cloud-based phone systems offer auto repair shops significant advantages, including cost savings, enhanced mobility, and improved customer service. With features like call routing and CRM integration, these systems streamline communication, boost operational efficiency, and enable scalability. While internet dependency and training challenges exist, the benefits often outweigh the drawbacks, making them a strategic choice for modern businesses....

11 November, 2024 /

Are you struggling with seemingly endless charges from your business phone system? Each month, as you sift through your phone bill, do you find yourself feeling a wave of frustration when you encounter taxes and fees that appear to have no clear explanation? ...

28 October, 2024 /

Choosing the right cloud solutions provider is crucial for your business's success. This guide outlines essential questions to consider, such as service offerings, security measures, scalability, and customer support. By asking the right questions, you can ensure that the provider aligns with your specific needs and future growth. Make informed decisions to enhance efficiency, reduce costs, and stay competitive in a rapidly evolving digital landscape. Explore these key considerations to find your ideal cloud partner....

28 October, 2024 /

When considering a cloud phone system for your business, it's crucial to look beyond just the technology and features. The most important decision you'll make is choosing the right type of cloud vendor. There are three main types of vendors in the market, each with distinct characteristics....

23 October, 2024 /
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