We’re excited to announce that Carolina Digital Phone will be attending the 2025 NCLGISA Spring Symposium as a proud vendor! The event will be held May 21–23, 2025, in Wilmington, North Carolina, and we invite current customers and prospective clients to stop by our booth to learn more about how we can support your organization’s communication needs....
Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...
With Skype's departure, users are seeking dependable substitutes for video and voice chats. Since 2003, the communication landscape has evolved, offering various platforms with unique features to meet diverse demands. Zoom and Microsoft Teams are strong contenders for business, with superior video conferencing solutions. WhatsApp offers a user-friendly interface for personal communication. Key features to consider in a Skype alternative include high-quality calls, screen sharing, and user-friendly interfaces. Many alternatives offer free versions with essential functions, making it easier to transition and stay connected in 2025....
The FCC combats fake robocalls by making AI voice calls illegal without consent. New 2025 rules let consumers easily revoke call consent. The FCC also strengthens caller ID verification and blocks suspicious numbers to protect against scams....
The VoIP services market is experiencing significant growth due to increased internet connectivity and the demand for cost-effective communication solutions. Businesses are transitioning to VoIP for its flexibility and scalability, with mobile VoIP playing a crucial role. Key trends include AI integration and the rise of cloud-based systems, which enhance efficiency and accessibility....
RingCentral experienced a significant nationwide outage that disrupted phone systems across various sectors, affecting thousands of users. The incident highlighted vulnerabilities in communication infrastructure, causing businesses to experience substantial productivity losses. How did the outage affect customers? Should you look for a new VoIP provider?...
By 2050, the internet will transform into an immersive digital realm powered by AI and VR. Expect hyper-personalized experiences, brain-computer interfaces, and full-sensory virtual environments. Quantum computing will enhance security, while decentralization may reshape online power structures. Smart devices will seamlessly integrate into our lives, and digital assistants will anticipate our needs. The line between physical and digital realities will blur, revolutionizing how we work, learn, and interact online. ...
Carolina Digital Phone, a trusted provider of VoIP solutions based in Greensboro, North Carolina, is proud to announce its nomination as a finalist for Best Customer Service at the BizX 2024 Awards. This recognition highlights the company’s commitment to delivering outstanding service and support to its clients—an essential part of its success since its founding in 2000....
In the dynamic landscape of business communications, Carolina Digital Phone continues to surge ahead, solidifying its position as a trailblazer in the industry. Founded in 2000 by visionary CEO Nicky Smith, this Southeast-based VoIP (Voice over Internet Protocol) company has consistently demonstrated its commitment to innovation and community support....
The United Kingdom is set to switch off its Public Switched Telephone Network (PSTN) by 2027, marking a significant shift in telecommunication technology. This move away from traditional copper-based telephone lines to digital, IP-based systems reflects the ongoing global trend toward modernizing communication infrastructure. As the UK transitions, the implications for other countries, particularly the United States, become increasingly relevant. This article explores the reasons behind the UK's decision, the technological and regulatory landscape in the US, and whether a similar transition could be imminent stateside. Understanding PSTN and Its Role The Public Switched Telephone Network (PSTN) has been the backbone of...
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