Prepare your business for hurricane season! Plan now to protect your business and employees from storm disruption. Business continuity for small businesses....
Protect your business from toll-free traffic pumping with these six essential tips. From understanding the scam to modifying your IVR system and collaborating with trusted providers, implementing these strategies will help safeguard your telecom costs and enhance your VoIP fraud protection. Stay vigilant and ensure your communications remain secure!...
The FCC combats fake robocalls by making AI voice calls illegal without consent. New 2025 rules let consumers easily revoke call consent. The FCC also strengthens caller ID verification and blocks suspicious numbers to protect against scams....
RingCentral experienced a significant nationwide outage that disrupted phone systems across various sectors, affecting thousands of users. The incident highlighted vulnerabilities in communication infrastructure, causing businesses to experience substantial productivity losses. How did the outage affect customers? Should you look for a new VoIP provider?...
In this article, we share eight essential tips for securing your mobile device in 2025, addressing the alarming rise in cyberattacks. From performing regular software updates to implementing strong authentication measures, the guide covers crucial aspects of mobile security. We highlight the importance of best practices to enhance mobile device security and protect personal information from potential threats....
STIR/SHAKEN Robocaller Protection Greensboro, NC — Carolina Digital Phone, a leader in cloud-based communications, is excited to announce the implementation of STIR/SHAKEN technology. This cutting-edge solution combats the growing issue of robocalls. This initiative is part of a broader industry effort to enhance the integrity of the public telephone system across the United States. What is STIR/SHAKEN? STIR (Secure Telephone Identity Revisited) and SHAKEN (Secure Handling of Asserted information using toKENs) are industry standards designed to help service providers verify the authenticity of calls using digital certificates. By ensuring that the number displayed on Caller ID matches the originating call, STIR/SHAKEN effectively mitigates...
When most people think of or discuss cloud (VoIP) phone systems, they focus on things like advanced features, total mobility, scalability, and of course: significant initial and ongoing cost savings. However, there is another piece of the cloud phone system puzzle that is just as important. In some situations, it is even more valuable and vital than those mentioned above - geo-redundancy. Geo-redundancy is the practice of ensuring that all data associated with a cloud phone system is backed up in multiple geographic locations. This means if there was an event like an earthquake, power outage, or other natural disaster in...
SIP ALG is a technology that is available on most commercial routers, which is a networking device that forwards traffic to the Internet, or between local area networks (LANs). The “SIP” part refers to Session Initiation Protocol. This is an underlying service that powers all VoIP activity. For example, SIP registers devices, ensures call presence, and governs call audio. The "ALG" part refers to Application Layer Gateway. This is a network address translation (NAT) tool that changes private IP addresses and ports into public IP addresses and ports. It functions as a proxy to re-establish the destination addresses in data packets, which...
Why Spam Robocalls Are On The Rise The frequency of robocalls has increased during the pandemic, causing disruption to daily life. Despite the pandemic ending, Spam Robocalls continue to rise due to their profitability and legal loopholes resulting from court decisions. Costly repairs during a struggling economy can be disastrous. To avoid scam robocalls, use call-blocking apps and do not answer unknown numbers. File complaints to relevant authorities and use call authentication tools. Opt out of marketing calls and texts to reduce spam robocalls. Follow these steps to fight back against spammers. Definition of Robocalls Robocalls are a type of automated phone call that...
With spam call blockers on the rise, many legitimate companies are finding themselves unfairly targeted. For organizations that depend on phone calls for their success, there’s nothing worse than their business telephone number being flagged for spam. After all, it can be challenging to get your prospective clients to pick up at the best of times; if your caller ID is suggesting you could be a spam call, then it’ll be all the more difficult. If your calls are getting through, then sooner or later, your operations will begin to suffer. The growing number of call-blocking software and systems has had a...
