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Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuals or groups — such as school leadership, staff, and/or parents — of hazardous or potentially hazardous scenarios (e.g. outbreak of E. coli in the cafeteria, inclement weather, unauthorized intruder on school grounds, etc.).  Follow-up SMS alerts...

30 November, 2021 /

Years ago, the jingle for a popular ad campaign from Bell Telephone urged people to: “Reach out and touch someone.” Fast-forward a few decades, and this recommendation no longer applies because today’s customers don’t want phone calls. They want text messages! Research has found that U.S. customers far prefer texting to other communication channels, including phone and email.  63% said they would switch to a company that offered text messages.  Why is text messaging so popular with customers in both the B2C and B2B spaces? Below, we highlight 7 key reasons why businesses of all sizes should make it a top priority...

22 November, 2021 /

When a business grows, so too will its requirements for infrastructure like telephone systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to a hosted phone system, the following will explain more about them and how your organization could benefit: What Is a Hosted Phone System? A hosted phone system is a virtual PBX that operates...

18 November, 2021 /

As we emerge from the pandemic, we can see that some things are never going to be the same again. But that doesn’t mean they will be worse. On the contrary, they will be BETTER! And if you ask employees and employers across the country about the “pandemic’s silver linings,” you’ll hear the same thing over and over: the rise of a remote work solution.  Indeed, employees love remote working because they avoid a tedious and costly commute, and have more time to achieve work-life balance. And employers love remote working because it reduces overhead costs, and lets them recruit beyond...

25 October, 2021 /

Video conferencing has been steadily growing in popularity for years, but the pandemic massively accelerated adoption across all sectors and industries. Consider these statistics: The size of the video conferencing market surged 500% in the first two months of the pandemic. (Source: TrustRadius)The global video conferencing market is projected to grow from $6.28 billion in 2021 to $12.99 billion in 2028 — which is a CAGR (Compound Annual Growth Rate) of 10.9% during the forecast period. (Source: Fortune Business Insights)79% of workers believe that video conferencing is at the same level, or is more productive, than in-person meetings. (Source: Owl Labs) Difficult...

13 October, 2021 /

If your organization is exploring the possibility of switching to a cloud-based phone system, then we cannot give you a single powerful reason to do so. Instead, we can give you THREE powerful reasons: Reason #1: You Will Reach a Whole New Level of Mobility & Agility Thanks to a Cloud-Based Phone System    We all hope that we never have to see another lockdown. However, there is a realistic possibility that we may face them again — in one form or another — sooner rather than later. And even if we avoid that risk, there are other, more traditional reasons why it...

05 October, 2021 /

The latest dispatch from the pandemic front brings some good news, and some bad news.   The good news is that despite yet another surge of cases and hospitalizations —  this time driven by the Delta variant — there is no official plan to enter into another lockdown. But the bad news is that the White House recently stated that “in all probability” there will be guidelines and restrictions issued in the weeks and months ahead. Unfortunately, we all know from experience that “in all probability” is political-speak for “it’s going to happen.”  This begs a vital question for business owners and leaders...

28 September, 2021 /

The Federal Communications Commission recently announced the $7.17 billion Emergency Connectivity Fund Program generating an overwhelming response. That demand, combined with the recent spike in coronavirus cases, has prompted them to announce a second application filing window. The funds are being made available to schools and libraries to request funding for connected devices and broadband connections for off-campus use by students, school staff, and library patrons for the current 2021-22 school year. “The Emergency Connectivity Fund is the single largest effort to bring connectivity and devices to students who lack them.” according to acting Chairwoman Jessica Rosenworcel. “The need is there,...

23 September, 2021 /

When French West Vaughan in Raleigh, NC - the nation’s 15th largest independently-held public relations and integrated marketing agency -  needed to replace their 20-year old phone system they started doing some research. They had an outdated Nortel system that FWV’s Executive Assistant Sharon Kemp says just needed to go. Not only was it getting increasingly difficult to get replacement parts, but the cost was also outrageous. But what sold FWV on Carolina Digital Phone wasn’t just the hundreds of included features that make our phone systems extremely flexible or the money they saved moving their phones to the cloud. It...

14 September, 2021 /

Across the country, organizations from small businesses to large enterprises are experiencing hybrid work for the first time. And just like experiments in a laboratory, sometimes the results are amazing. Other times they are disappointing (and occasionally, they are flat-out disasters). The first thing we should note is that hybrid work — which is when workers spend part of the week in their home office, and part of the week in the corporate office — is here to stay. Now that workers have shown that it is not just viable but a positive change for many, a survey has found that...

14 September, 2021 /
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