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VoIP (Voice over Internet Protocol) has revolutionized communication for businesses, offering cost-effective and feature-rich solutions. However, as technology advances and your business grows, it's crucial to evaluate your VoIP service periodically. In this article, we explore ten signs indicating it may be time to upgrade your VoIP service. 1. Poor Call Quality If you frequently face issues like choppy audio, dropped calls, or delays during conversations, it's a clear sign that your current VoIP service is struggling to deliver adequate call quality. Oftentimes, this is a result of slow Internet speeds. However, most Internet providers offer multiple tiers of speed so be...

25 May, 2023 /

Video conferencing has been steadily growing in popularity for years, but the pandemic massively accelerated adoption across all sectors and industries. Consider these statistics: The size of the video conferencing market surged 500% in the first two months of the pandemic. (Source: TrustRadius)The global video conferencing market is projected to grow from $6.28 billion in 2021 to $12.99 billion in 2028 — which is a CAGR (Compound Annual Growth Rate) of 10.9% during the forecast period. (Source: Fortune Business Insights)79% of workers believe that video conferencing is at the same level, or is more productive, than in-person meetings. (Source: Owl Labs) Difficult...

13 October, 2021 /

There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.  Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience. Here at the facts to know when taking care of your customers. https://www.youtube.com/watch?v=x0JwZjg8oR0 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others not to buy...

16 August, 2021 /