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As the holiday season approaches, businesses are advised to prepare their phone systems to capitalize on increased demand and to enhance customer experience. Carolina Digital Phone offers six tips: configuring Hunt and Ring Groups to enhance call coverage; using Auto Attendant to share holiday messages and important information; providing seasonal Music on Hold to reduce customer frustration; encouraging staff to update their voicemail greeting with festive messages; setting Time of Day rules to cover employee absences and vacations; and providing support for Remote and Hybrid workers not able to go fully off-grid during the holiday period....

06 November, 2023 /

To say that the last couple of years has been difficult for many people across our great country, and around the world, is an enormous understatement. And sometimes, it can be quite difficult to focus on the good vs. getting overwhelmed by the bad. But it has been my experience that these are precisely the times when we need to dig deeper, and truly appreciate all that we have to be thankful for. To put this another way: when everything is going fine, it is easy to be grateful. But when times are tough, being grateful takes effort and character. Here are...

24 November, 2021 /