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When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and...

24 August, 2023 /

An IP PBX is a private branch exchange (i.e. a telephone switching system within an organization), which allows calls to be placed and received over the internet. It uses an IP-based architecture to convert analog voice signals into digital, and routes calls to a VoIP Solutions Provider that is responsible for initiating and terminating each call.  Key Benefits of an IP PBX There are seven key reasons why a growing number of organizations across all sectors — health care, manufacturing, legal, financial services, IT, retail, logistics, etc. — have made the switch from a conventional on-premises PBX to an IP PBX: 1. Significant...

13 June, 2022 /

While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession halted some of that spending.You may not realize just how big of a business it is, though. According to the latest statistics, there are one billion people using VoIP services by the end of 2017. Given that there are only 7.5 billion people in the world, that...

01 July, 2021 /

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception.It’s All in the MindResearch has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer who is...

21 July, 2020 /

Our customer Gates County contacted us when the IP phones that their employees took home didn’t work. We quickly discovered the root cause: Gates County had Power-Over-Ethernet (POE) in their corporate office. This technology allowed them to power all IP phones without the need to plug each one into a wall outlet. The same ethernet cable that transmitted data also transmitted power. But guess what? Most employees didn’t have POE at home, and so their IP phones weren’t getting any power. That’s when Joan Wilkerson, one of our amazing Major Account Executives, sprang into action! She had several IP phone power...

31 March, 2020 /
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