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First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As [...]

Our customer Gates County contacted us when the IP phones that their employees took home didn’t work. We quickly discovered the root cause: Gates County had Power-Over-Ethernet (POE) in their [...]

February 2013 – While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A [...]