Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. While Fleet-Plummer offers everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So, when their telephone system was down for three days, they were desperately trying to find a solution. After a Google search on...

In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. You need to save money. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: https://www.youtube.com/watch?v=GlXSOyS1O_s According to payscale.com, the average total salary for an IT...

Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever they need to, so all she wants is out of hours call handling and calls to be forwarded to her cellphone. These services mean that she can keep her business moving and functioning to the best of its ability. Hardly a tall ask you may say. After all, she is a customer with a company that has needs.And after what seems like days on hold listening...