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Every successful business leader knows that “if we fail to take care of our customer, a competitor will.” Consider these eye-opening statistics: 17% of customers will walk away after just one bad experience, while 59% will leave after a handful of bad experiences. (Source: PWC)Companies that lead in customer service out-perform laggards by nearly 80% (Source: Forrester)Customers who rate a company’s service as “good” are 38% more likely to recommend that company to family members, friends, colleagues, and associates. (Source: Qualtrix XM Institute)  While there are many ways for organizations to improve customer service, among the most effective and most affordable is...

18 June, 2021 /

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why 1. No PBX Costs With Office Phone Systems Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organization, generally the cost is about $1,000 per employee. So, a company with 15 employees would have to spend $15,000...

28 April, 2021 /

Greensboro, North Carolina - Press Release As it approaches its 20-year anniversary, Carolina Digital Phone, a pioneer of innovative hosted phone solutions for businesses and educational organizations, announced that it has rebranded as DigitalPhone.io. The new name represents the company’s nationwide reach and service coverage area, and further captures and conveys key messages that are essential to the company’s brand promise, including: being future-minded, constantly innovating, delivering client results, and focusing on leading-edge services and solutions. "The digital phone piece of our name captures how we help our clients grow their unified messaging capacity," commented DigitalPhone.io’s CEO Nicky Smith who founded the company...

21 January, 2017 /

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