We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet.For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across the room the next (although the inventors out there might want to take a run at this, because it would be a bestseller).Rather, softphones are software apps that let people make and receive calls on the cloud phone system network across various devices, such as their...

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