One of the most important questions that any organization must ask before they purchase a hosted cloud phone system is: what kind of support do you offer?Indeed, while hosted cloud providers claim to offer post-sales support, this does not mean that all support is the same!Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives.Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to a third party,...

If you are considering upgrading to a feature-rich and scalable hosted cloud phone system, then you will obviously want to know if you can use your existing phones, or if you need to purchase new phones. As with many questions of this nature, the answer is “it depends.” Before exploring this further, it will be helpful to quickly and simply look at how hosted cloud works.Understanding Hosted CloudOne of the most beneficial things about hosted cloud is that it does not need its own separate telecommunications infrastructure. Instead, it “piggy backs” on your existing IP network — which is the...

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over...

There are times when it makes sense to hop in the car and head to your nearest big-box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to Augusta National (wait until you get to the glorious  13th hole).However, there are also times when big box retailers don’t have the solution you need — in fact, they will add to your problems. And this is definitely the case with a hosted cloud business...