Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company.And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center offshore,...

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go.However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors:1. Do you specialize in installing and supporting hosted cloud phone systems?You want to steer clear of vendors that “dabble” in hosted cloud, while they juggle other business lines.2. Do you offer comprehensive post-sales support?Choose...

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why: All...

Businesses that want to take advantage of an innovate, state-of-the-art business cloud phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected.However, before diving into the details, businesses need to take a step back and ask an even more fundamental question that, more than any other, determines whether their experience and investment will be rewarding vs. regrettable:...

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