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Why your business will be better with a Hosted VoIP system from Carolina Digital Phone. Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go.However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of vendors that “dabble” in...

25 August, 2019 /

Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will opt...

23 August, 2019 /

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics:Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey)65% of customers prefer to contact a business by phone, while only 24% are satisfied with only a web form. (Source: Invoca)75% percent of customers believe that calling is the most effective way to get a quick response...

21 August, 2019 /

PRESS RELEASE - AUGUST 16, 2019 - Carolina Digital Phone a leading hosted cloud and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted cloud phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina.The installation included a total of 120 seats in Graham County Schools' central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville Middle School, Robbinsville High School, and The Academy.Commented Chris Villa, Major Account Director at Carolina Digital Phone: "I had...

14 August, 2019 /

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally FriendlyReducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example:81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey)50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group)33% of consumers choose to buy goods and services from brands who they believe...

10 August, 2019 /

One of the most important features of a hosted cloud phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes.However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage.To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls:The most important factor is consent.According to the Federal Communications Commission (FCC), businesses must obtain consent to record calls, regardless of whether the calling...

07 August, 2019 /

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like:Dramatic up-front and ongoing cost savingsSeamless scalability in both directionsTotal mobilityAdvanced calling featuresUnified communicationsBusiness continuityIntegration with other systems in the environment (e.g. CRM, billing, etc.)However, the bad news is that the popularity of VoIP phone systems has attracted the attention of hackers who are trying to steal private data and commit identity theft. Here are four major types of VoIP fraud:Call Transfer FraudCall transfer fraud happens when hackers break into a...

02 August, 2019 /

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