As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have been, and always will be. We are so thankful for their support, loyalty and friendship. It means the world to us, and inspires us every day to do even better. Our Team How do you deliver the industry’s best customer service? You do it with the industry’s best team! Everyone who works at Carolina Digital Phone is dedicated, professional, hard working, and always willing to go the extra...

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again!In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are often...