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Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren't on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry.And speaking of ugly…Let’s talk about your other job. You know, the one that you never applied for: serving as the organization’s “Phone System Guru.".You are the go-to person for phone system moves, adds,...

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