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There are reports across the country that as of early December 1, 2022, the recently-introduced 988 mental health hotline is, according to a recorded announcement, “experiencing a service outage.”Currently, there is no official timeline for when the hotline will be restored.However, individuals in distress can still connect with a mental health counselor by texting 988, or by starting a chat at 988lifeline.org.We urge anyone who is struggling to immediately take advantage of this free and confidential service. All counselors are trained and experienced and rely on established best practices and clinically-approved methods to give individuals the support they need. Counselors...

01 December, 2022 /

It is well-established that digital phone service is much more affordable than conventional landline service. Most businesses that switch see immediate savings of 25% per month, though many enjoy savings of 50% or even more. Getting more for less is always a good strategy — especially these days with tight budgets and relentless competition. However, it is important to keep in mind that not all digital phone service companies offer the same value. Some advertise low prices, but behind-the-scenes they tack on all kinds of extra fees. Is this unethical? Absolutely. Is it illegal? Probably not. In most cases, the details...

01 December, 2022 /

As we all know, the best investments in life are those that “pay for themselves.” Here are 4 reasons why a VoIP digital phone for business belongs in this category: 1. A Digital Phone System for Your Business Dramatically Lowers Remote Worker Telecommunication Costs  Installing a business-grade landline in a home office can cost around $600. On top of this, ongoing fees can be as high as $100 per month (and in some cases more). That means the telecommunication costs for just ONE remote worker can cost your business $1800 in the first year, and then $1200 every year after that.  With a...

28 November, 2022 /

Another Thanksgiving has arrived. Usually, we all use this occasion to take stock of all that we have to be grateful for. My list is long and includes my incredible family, my amazing team here at Carolina Digital Phone, and our loyal customers. I’m also deeply thankful for my friends and all of my professional and personal relationships. Hopefully, everyone reading this also has a long list of people and things that they are grateful for. I’ve always loved the James Allen quote: “No duty is more urgent than giving thanks.” May we all fulfill this duty without fail! But this...

23 November, 2022 /

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted cloud phone system. ...

22 November, 2022 /

Many people are thankful to our Veterans, but they do not go out of their way to demonstrate their gratitude. I don’t necessarily think that this is due to a lack of patriotism, but instead a lack of information. That is, many people just don’t know what to do. Let’s fix that! According to Military.com, here are some great ways to thank a Veteran:Volunteer at a Veterans organization. If you are in Greensboro, you can contact the Greensboro Vet Center and inquire about ways that you can help.Buy a meal for a homeless Veteran. Across the country, there are more than...

08 November, 2022 /

Prior to 2020, hybrid work was relatively uncommon. In actuality, most employees had never experienced this way of working — or even dreamed that it was possible. But now, hybrid work has gone from the sidelines to the mainstream. A whopping 83% of employees prefer hybrid work over entirely in-office or remote work. And 74% of businesses that have not already implemented a hybrid working model plan on doing so in the near future.  As a result of this shift, businesses need to re-examine their telecommunications infrastructure and identify tools that drive — rather than block — hybrid work. And topping...

21 October, 2022 /

With spam call blockers on the rise, many legitimate companies are finding themselves unfairly targeted. For organizations that depend on phone calls for their success, there’s nothing worse than their business telephone number being flagged for spam. After all, it can be challenging to get your prospective clients to pick up at the best of times; if your caller ID is suggesting you could be a spam call, then it’ll be all the more difficult. If your calls are getting through, then sooner or later, your operations will begin to suffer. The growing number of call-blocking software and systems has had a...

19 October, 2022 /

Back in 1603, a principle of contract law emerged that shifted the responsibility for discovering defects from the seller to the buyer: Caveat Emptor. If your Latin is a little rusty, this translates as “Let the Buyer Beware.”   Fast forward about five centuries, and the principle of Caveat Emptor is very much alive and well for all kinds of transactions and purchases, including when it comes to switching to a digital phone company.   Basically, the advice — and frankly, the warning — to heed is that you must conduct your due diligence BEFORE you sign on the dotted line. Otherwise, your investment...

18 October, 2022 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /
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