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Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...

11 March, 2025 /

The FCC combats fake robocalls by making AI voice calls illegal without consent. New 2025 rules let consumers easily revoke call consent. The FCC also strengthens caller ID verification and blocks suspicious numbers to protect against scams....

06 March, 2025 /

Businesses that use voice messaging shouldn't avoid HoH (Hard of Hearing) callers, especially as rates of hearing loss continue to rise. Instead, adapting communication strategies can ensure HoH callers are accommodated and included to improve service and may even be beneficial to callers without hearing loss....

03 March, 2025 /

Small business owners often juggle countless tasks—managing finances, marketing products, hiring staff—while aiming to stand out in competitive markets. Each challenge, or "pain point," can feel daunting in isolation, but quickly recognizing these issues makes them far more manageable. By mapping out the most common difficulties and understanding how to tackle them, entrepreneurs set themselves up for sustainable growth and success. Key Takeaways Identify and address Common Challenges. Small businesses face financial constraints, marketing struggles, hiring difficulties, time management issues, and regulatory complexities. Recognizing these early helps them overcome them. Improve Cash Flow Management: Use accounting software, negotiate better payment terms, cut unnecessary...

12 February, 2025 /

Insurance providers operate in a highly competitive market where seamless communication is crucial. Clients often reach out in times of crisis—such as after an accident, when reviewing coverage options, or when filing a claim. A minor glitch in call quality, a brief system downtime, or a breach of personal information can negatively impact an insurer's reputation and bottom line. VoIP technology offers a robust solution to enhance call management, scale operations effortlessly, and support regulatory compliance. Yet, adopting VoIP also comes with unique challenges. Some issues arise from technical constraints, while others stem from the strict regulations governing insurance companies. Carolina...

12 February, 2025 /

Restaurant internet outages cripple operations, impacting online orders, POS systems, and customer experience. Downtime leads to lost revenue and frustrated customers. Robust backup strategies, like RabbitRun's Managed SD-WAN, are crucial. These solutions ensure continuous connectivity by automatically switching to backup internet options, minimizing disruptions and maximizing uptime for smoother service and happier customers. This is a key opportunity for IT MSPs and UCaaS providers to support restaurants and grow their business....

07 February, 2025 /

RingCentral experienced a significant nationwide outage that disrupted phone systems across various sectors, affecting thousands of users. The incident highlighted vulnerabilities in communication infrastructure, causing businesses to experience substantial productivity losses. How did the outage affect customers? Should you look for a new VoIP provider?...

29 January, 2025 /

In 2025, employee communication apps are essential for remote and hybrid teams. Top platforms like Slack, Microsoft Teams, and Zoom offer seamless collaboration with features such as AI integration, multilingual support, and robust security. These tools promote transparency, boost engagement, and streamline workflows across diverse, global workforces, making effective digital communication a critical business strategy....

16 January, 2025 /

Selecting the right VoIP provider ensures smooth and efficient business communications. Despite the availability of options, many organizations make costly mistakes during the selection process. These missteps can lead to subpar performance, unexpected expenses, and missed opportunities. This guide explores what not to do when choosing a VoIP provider, helping you avoid pitfalls and make an informed decision for your business. Key Takeaways Understand Your Business Needs: Identify requirements like call volumes, user numbers, and integration needs to avoid mismatches between services and operational demands. Don’t Focus Solely on Cost. To ensure long-term satisfaction, Prioritize value over price by considering features, reliability, and...

16 January, 2025 /

In this article, we share eight essential tips for securing your mobile device in 2025, addressing the alarming rise in cyberattacks. From performing regular software updates to implementing strong authentication measures, the guide covers crucial aspects of mobile security. We highlight the importance of best practices to enhance mobile device security and protect personal information from potential threats....

20 December, 2024 /
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