Stay on top of every customer call with Carolina Digital Phone’s Answer Confirmation for Off-Net Numbers—an overlooked feature that ensures important calls are never missed, even on mobile or remote lines. In a world where 88% of customers prefer human interaction, this tool helps your team deliver reliable, professional service anywhere....
Running a small or medium-sized business in the Southeast offers immense opportunity, but also intense competition. To gain an edge, businesses can tap into powerful yet often overlooked resources. Federal, state, and regional programs, from the Small Business Administration (SBA) to local Small Business Development Centers (SBDCs), offer crucial support, funding, and mentorship to fuel your growth....
Enjoy a fun summer in North Carolina! Find productivity tips to work efficiently and maintain a work-life balance. Stay productive this summer!...
We’re excited to announce that Carolina Digital Phone will be attending the 2025 NCLGISA Spring Symposium as a proud vendor! The event will be held May 21–23, 2025, in Wilmington, North Carolina, and we invite current customers and prospective clients to stop by our booth to learn more about how we can support your organization’s communication needs....
As Small Business Month 2025 approaches, it's an opportunity to recognize the vital contributions of small businesses to our economy and communities. Small businesses are crucial to the economy, generating jobs and fostering innovation. They employ nearly half of the American workforce and significantly contribute to the nation's GDP. Supporting these businesses helps boost the local economy and create a more vibrant marketplace. ...
What is the 988 Suicide and Crisis Lifeline? The 988 Suicide & Crisis Lifeline is a nationwide, three-digit hotline launched on July 16, 2022, to provide free and confidential support for individuals experiencing suicidal thoughts, mental health crises, or substance use issues. It replaced the National Suicide Prevention Lifeline's 10-digit number to simplify access to crisis services. Operated by over 200 local crisis centers and funded by the Substance Abuse and Mental Health Services Administration (SAMHSA), the Lifeline connects callers, texters, and chat users to trained counselors available 24/7. Specialized services include support for veterans, Spanish-speaking individuals, LGBTQI+ callers, and those...
Avaya's upcoming enforcement of a 200-seat minimum for its Experience Platform (AXP) Public customers, starting June 30, 2025, marks a significant shift. Smaller contact centers now face the challenge of adapting to this new stipulation. Organizations below the 200-seat threshold have the option to either scale up their subscriptions or cancel without incurring charges. While this change aims to streamline operations for larger enterprises, smaller businesses might find themselves excluded from Avaya's cutting-edge solutions. To maintain service levels and stay competitive, these contact centers should explore alternatives, such as cloud-based solutions or third-party CCaaS providers, ensuring they can still deliver excellent...
The FCC combats fake robocalls by making AI voice calls illegal without consent. New 2025 rules let consumers easily revoke call consent. The FCC also strengthens caller ID verification and blocks suspicious numbers to protect against scams....
Businesses that use voice messaging shouldn't avoid HoH (Hard of Hearing) callers, especially as rates of hearing loss continue to rise. Instead, adapting communication strategies can ensure HoH callers are accommodated and included to improve service and may even be beneficial to callers without hearing loss....
Small business owners often juggle countless tasks—managing finances, marketing products, hiring staff—while aiming to stand out in competitive markets. Each challenge, or "pain point," can feel daunting in isolation, but quickly recognizing these issues makes them far more manageable. By mapping out the most common difficulties and understanding how to tackle them, entrepreneurs set themselves up for sustainable growth and success. Key Takeaways Identify and address Common Challenges. Small businesses face financial constraints, marketing struggles, hiring difficulties, time management issues, and regulatory complexities. Recognizing these early helps them overcome them. Improve Cash Flow Management: Use accounting software, negotiate better payment terms, cut unnecessary...
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