In our continuing Customer Spotlight series, we are focusing on The Greensboro Urban Ministry. Assistant Executive Director Mark Sumerford was kind enough to take a few minutes out of his busy day to speak with us. Feeding Those In Need In North Carolina, over 15% of the population don’t know where their next meal is coming from. Greensboro Urban Ministry offers free meals daily and gives out emergency groceries four days a week. The Potter’s House Community Kitchen provides a hot, nutritious lunch every day, including holidays. In addition to the community lunch, Potter’s house also provides...

Steve Worrell, Owner of Steven W. Worrell CPA, P.A., consults with various companies on accounting, technology, and management projects ranging from strategic planning to full system implementations.  He also maintains a strong concentration of tax compliance services for his client base. Steve is one of many Carolina Digital Phone customers with a story to tell. Outside of work, Steve is a Boy Scout Leader and a rock ‘n roller at heart. He has been playing in the same rock band since his days as an undergrad at UNC-Chapel Hill in 1979. As a freshman living in Morrison Dorm, he and dorm-mate...

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

Ross Cox - ActionCOACH Business Coaching It’s no secret that many businesses have had a tough go of things for almost two years due to the ongoing COVID-19 pandemic. But even during the best of times, as a business owner, you may be struggling. No matter where you may be in your journey, there are always questions and challenges. And, just like in our personal lives, we all can benefit from trusted advice and guidance from someone we respect. This is where ActionCOACH comes in. Meet Ross Cox. With 50 years of experience as a business leader and his desire to...

Laura Way became CEO & President of Arts Greensboro in April of 2019. Laura Way became CEO & President of Arts Greensboro in April of 2019. She was clearly the right choice for the position. Having served as Executive Director and CEO at the GreenHill Center for North Carolina Art, as well as a member of the Greensboro Cultural Arts Master Plan Task Force, Way is intimately connected to the Greensboro and Triad arts scene. A year later, when Covid-19 turned the world upside down, she was there to help navigate the crisis and to look beyond...

Business messaging through text, MMS and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why:   1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 91% of customers said they have or are interested in signing up for text messages from a business, and text message open rates are nearly 100%. On the other end of the spectrum, 90% of customers won’t answer their phone when a business calls them....

When a business grows, so too will its requirements for infrastructure like telephone systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to a hosted phone system, the following will explain more about them and how your organization could benefit: What Is a Hosted Phone System? A hosted phone system is a virtual PBX that operates...

Like most government agencies, the City of Lexington, North Carolina needed to bring its phone system into the 21st Century. Their Mitel phone system was aging, and the city was looking to have some redundancy outside of their facility. Systems Administrator Lindsay  Hedrick, who has been with the city for 6 years, opted to take their communications to the cloud! Previously, all of their hardware was on-site. Now, The City of Lexington has moved its telephone services into the cloud with Carolina Digital Phone. Before the move, he says, they relied on their telephone vendor heavily for support - all the...

If you thought ransomware was scary, now the world of cybersecurity is contending with an even more diabolical threat - killware. No, we’re not talking about SkyNet, the self-aware AI computer security network from the Terminator movies hell-bent on destroying all humans. But the idea of cyberattacks actually designed to kill people is, apparently, all too real. After the Colonial Pipeline ransomware attack in the Spring of 2021 - which disrupted a major fuel delivery pipeline and resulted in the company paying a $4.4 million ransom -  companies large and small are on edge. And with good reason, according to Homeland...

When French West Vaughan in Raleigh, NC - the nation’s 15th largest independently-held public relations and integrated marketing agency -  needed to replace their 20-year old phone system they started doing some research. They had an outdated Nortel system that FWV’s Executive Assistant Sharon Kemp says just needed to go. Not only was it getting increasingly difficult to get replacement parts, but the cost was also outrageous. But what sold FWV on Carolina Digital Phone wasn’t just the hundreds of included features that make our phone systems extremely flexible or the money they saved moving their phones to the cloud. It...