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Voice over Internet Protocol (VoIP) has revolutionized the way we communicate, seamlessly integrating the Internet into our daily conversations. This technology, which allows the transmission of voice over the internet, is now a staple in both personal and professional settings. Its significance lies not just in its ability to connect people across the globe but also in its cost-effectiveness and versatility compared to traditional telephony. The Critical Role of Call Quality However, the benefits of VoIP can only be fully realized when the call quality is high. Poor call quality hampers communication. Additionally, it can also lead to misunderstandings and frustration. In...

A new year is on the horizon, and it is time to gaze into our crystal ball to anticipate what will unfold in 2024. In our view, 3 key trends in communication will dominate the narrative in the coming months: 1. More Remote Workers Will Get VoIP Phone Systems The pandemic thrust remote work from the sidelines into the mainstream. And now, while many companies are reverting to a 100% in-office workforce, many are continuing with a remote or hybrid model (for a variety of reasons). To support these remote workers, we anticipate more companies of all sizes to switch from a conventional...

The Upstate is buzzing about the upcoming implementation of the new 821 area code in South Carolina. This new area code will cover the same regions currently serviced by the 864 area code. This is due to the increasing demand for telephone numbers for residential and business needs plus fax machines and cell phones. With the limited supply of telephone numbers for the area, it was inevitable that an additional area code would be needed....

Whether you're a small startup or a large enterprise, choosing the right VoIP service is crucial for effective communication and growth. This quiz is designed to help you navigate through various factors such as business size, call volume, budget, technical requirements, and user experience. ...

Is your Raleigh-based business fed up with a limited, restrictive, and excessively costly on-premise private branch exchange (PBX) phone system? If so, you need to switch to a flexible, scalable, and cost-effective hosted voice over internet protocol (VoIP) phone system from Carolina Digital Phone! Below, we highlight five key reasons why businesses in Raleigh -- and across the Triangle Area, as well as throughout North Carolina and the Southwest United States -- choose us:   Substantial Ongoing Cost Savings With our hosted PBX phone system, there is no expensive hardware to purchase, install and maintain, or any costly trunk lines to rent. On top...

Let's start with this: in business, phone calls aren't merely phone calls. They are also pivotal touchpoints that influence your customers: for better, or sometimes, for worse.  To help you optimize this opportunity to impress rather than irritate -- or in some cases infuriate! -- your current and future customers, here is a list of 3 essential rules of proper phone etiquette, and how a VoIP phone system helps you consistently deliver positive customer experience: Rule #1: Answer the Call Before the Phone Rings 3 Times (and Ideally on the 1st) Nothing says "we do not care about your call" than when customers...

Research indicates that customers most dislike being placed on hold. A VoIP phone system can help address this issue by reducing or even eliminating hold times. This can be achieved through multiple strategies, including assigning unique phone numbers to all employees, using the auto-attendant feature to direct calls immediately, routing calls based on the time-of-day or day-of-week, utilizing the Presence feature to see real-time availability of colleagues, and integrating the system with other platforms like CRM. If holding is inevitable, custom music or messages can enhance the on-hold experience. VoIP thus significantly enhances customer service....

Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: "Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track." In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This measures the average...

To boost customer satisfaction, it's important to go beyond their expectations and make them feel special. Surprise and delight your customers by doing something unexpected that shows your appreciation and lets them know you value their business. The old saying “If you don’t take care of your customers, then someone else will” is not just a helpful idea: it is a mandatory instruction. Consider the following: 96% of customers will switch companies due to bad customer service. 78% of customers have backed out of a purchase they had planned to make due to poor customer service. Businesses across the U.S. lose a whopping $62...

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