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Is your Raleigh-based business fed up with a limited, restrictive, and excessively costly on-premise private branch exchange (PBX) phone system? If so, you need to switch to a flexible, scalable, and cost-effective hosted voice over internet protocol (VoIP) phone system from Carolina Digital Phone! Below, we highlight five key reasons why businesses in Raleigh -- and across the Triangle Area, as well as throughout North Carolina and the Southwest United States -- choose us:   Substantial Ongoing Cost Savings With our hosted PBX phone system, there is no expensive hardware to purchase, install and maintain, or any costly trunk lines to rent. On top...

16 November, 2023 /

Let's start with this: in business, phone calls aren't merely phone calls. They are also pivotal touchpoints that influence your customers: for better, or sometimes, for worse.  To help you optimize this opportunity to impress rather than irritate -- or in some cases infuriate! -- your current and future customers, here is a list of 3 essential rules of proper phone etiquette, and how a VoIP phone system helps you consistently deliver positive customer experience: Rule #1: Answer the Call Before the Phone Rings 3 Times (and Ideally on the 1st) Nothing says "we do not care about your call" than when customers...

13 November, 2023 /

Research indicates that customers most dislike being placed on hold. A VoIP phone system can help address this issue by reducing or even eliminating hold times. This can be achieved through multiple strategies, including assigning unique phone numbers to all employees, using the auto-attendant feature to direct calls immediately, routing calls based on the time-of-day or day-of-week, utilizing the Presence feature to see real-time availability of colleagues, and integrating the system with other platforms like CRM. If holding is inevitable, custom music or messages can enhance the on-hold experience. VoIP thus significantly enhances customer service....

20 October, 2023 /

Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: "Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track." In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This measures the average...

10 October, 2023 /

To boost customer satisfaction, it's important to go beyond their expectations and make them feel special. Surprise and delight your customers by doing something unexpected that shows your appreciation and lets them know you value their business. The old saying “If you don’t take care of your customers, then someone else will” is not just a helpful idea: it is a mandatory instruction. Consider the following: 96% of customers will switch companies due to bad customer service. 78% of customers have backed out of a purchase they had planned to make due to poor customer service. Businesses across the U.S. lose a whopping $62...

29 September, 2023 /

Mobile connectivity plays an important business role more than ever. According to a recent survey of working adults worldwide, 64 percent of working adults in the US use personal devices for business. Traditional mobile devices rely on physical SIM cards to connect to mobile networks. However, advanced technology has produced a new player– the eSIM. This advanced technology gained momentum in recent years, offering a range of benefits compared to traditional SIM cards. We will explore and explain the key differences between a traditional SIM card and an eSIM. We will also examine how eSIM technology transforms how we connect our...

28 September, 2023 /

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and...

24 August, 2023 /

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The “Reliability Problem”...

22 August, 2023 /

There are many significant and game-changing benefits of a VoIP business communication system. Among the benefits are total mobility, scalability, flexibility, and, significant up-front and ongoing cost savings. However, as a business owner or decision-maker you know there is one crucial benefit that stands above and apart from the rest: disaster recovery. How Does VoIP Disaster Recovery Work? VoIP phone systems use a broadband internet connection transferring both audio and video (for videoconferencing). If the internet connection goes offline for any reason — such as natural disasters like hurricanes and floods — then an automatic failover process kicks in and switches to...

17 August, 2023 /

One of the most important investments a small office will make is a phone system. Make the right decision, and the path to value and ROI will be short and straightforward. But make the wrong decision, and get stuck with an expensive, inflexible liability. To help ensure that a small office phone system is profitable and rewarding -- instead of costly and regrettable -- here are 7 reasons why you should focus on Voice Over Internet Protocol (VoIP) as your choice for a small office telephone system: 1. Substantial Up-front and Ongoing Cost Savings For large multi-site enterprises, cutting costs is important. But...

17 July, 2023 /
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