Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code. Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most affected...

May marks Mental Health Awareness Month in the U.S. This is an opportunity for organizations and professionals across the country to provide support and education, advocate for policies, fight stigma, and convey the critically important message that help is available. As such, Carolina Digital Phone supports the "988" Suicide Prevention Hotline. Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year.As much as 1 in 20 U.S. adults experiences serious mental illness each year.1 in 6 U.S. youth aged 6-17 experience a mental health disorder each year.50% of all lifetime...

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of the past. You might not have one at home at all. But, at work, having a phone is still...

While 2020 was a very challenging year for obvious reasons, there were some bright spots as well. And one of the most encouraging and uplifting stories was North Carolina being named “2020 State of the Year” by Business Facilities Magazine. This is the first time — but certainly will not be the last time — that North Carolina has earned Business Facilities’ top honor. A title that has been bestowed annually since 2007. North Carolina earned top 10 rankings in several key categories for the "2020 State of the Year": Best Business ClimateWorkforce DevelopmentManufacturing EmploymentForeign Direct InvestmentBiotechnologyInstalled Solar PowerUnmanned Aerial SystemsFastest-Growing States...

  Are you being over-charged for your business phone system? When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent and you're being over-charged.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   This can make it difficult to understand and compare multiple business phone provider prices because in...

Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants will be active. For example, Monday-Thursday 5 pm-8 am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules. This feature may not be available to ALL users of our cloud-based hosted platform. You must have the role of Office Manager to create and change a timeframe.  Give your time frame a name that matches the time frame and usage; e.g., weekends forward to a cell...

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever - or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules for a happier life in the hope that you may apply them to your everyday life and benefit from them. Rule for a happier life 1: Laugh and the World Laughs With You Try this - make an effort every day to make someone smile. It doesn’t need to...

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. This means survival of small business depends on digital. What the Experts say 2020 Small Business Digital Maturity study According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from the COVID-19 crisis....

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance, and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system).At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: https://www.youtube.com/watch?v=VYCnyN6RxCQ1. Significant Year-Over-Year Cost SavingsAccording to a...

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online....