SUPPORT LOGIN
GET STARTED!

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted cloud system).If your organization is eager to join the ranks of your counterparts — and your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive:1. Moving the system doesn’t...

09 March, 2018 /

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays.While customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence Day, Labor Day and Columbus Day, they are much less impressed when they are forced to leave voicemail after voicemail — or stay on hold for excessive amounts of time — because employees are on vacation. Fortunately, this is where a hosted cloud phone system bridges the...

08 March, 2018 /

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted cloud phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines.However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted cloud phone system. Instead, it leads to endless configuration obstacles, greater business continuity risks, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams.Here’s why: vendors who sell cheap...

28 February, 2018 /

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor. However, often without their consent or awareness, many businesses are at risk of losing both current and future customers — not because of anything that they’re doing wrong, but because they’re saddled with a premise-based PBX phone system. Here is why: a premise-based PBX phone system essentially connects businesses to the phone company through underground...

27 February, 2018 /

[caption id="attachment_3483" align="alignright" width="300"] pbx phone system[/caption]A growing number of organizations are saying goodbye to their conventional analog premise-based PBX phone system, and hello to a cost-effective, feature-rich, and future-proofed hosted cloud phone system.Here are the key reasons why they’re saying farewell to their premise-based system -- and not looking back:Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long-distance costs)....

23 February, 2018 /

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.”This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value.However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb the excess...

21 February, 2018 /

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain). Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between....

16 February, 2018 /

In today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price.In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great...

08 February, 2018 /

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future.For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us.Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline...

05 February, 2018 /

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.They must ensure security, compliance, and system-wide continuity at all times.That’s where Carolina Digital Phone's cloud hosted phone system enters the picture, and ticks all of these mission-critical boxes.Affordable, Scalable, Secure & Easy to ChangeUnlike conventional phone systems that are costly to...

24 January, 2018 /
Show more
Loading...