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Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice areas and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business cloud phone system.And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important:1. Dramatically Lower CostsWhile each law...

23 March, 2018 /

Leading hosted telecommunications firm Carolina Digital Phone has concluded a multi-phase VoIP phone system implementation for nonprofit organizations in the Greensboro, NC area, including: Habitat for Humanity of Greater Greensboro (both main office and ReStore outlet), Housing Consultants Group (multiple locations), Greensboro Housing Coalition, and Community Housing Solutions, respectively.The project, which commenced in late 2017, involved moving the aforementioned nonprofit organizations into a new shared location that had been renovated with a modernized internet and telecommunications infrastructure. Carolina Digital Phone’s in-house team of experts installed 64 seats, 6 fax bridges and 2 sidecars, which are auto-attendant extensions that enhances VoIP phone system functionality and usability. The team also provided on-site testing and...

19 March, 2018 /

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm!3 Out of 4 Workers Will Be Mobile by 2020 According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office.Given the surge in remote working,...

16 March, 2018 /

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays.While customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence Day, Labor Day and Columbus Day, they are much less impressed when they are forced to leave voicemail after voicemail — or stay on hold for excessive amounts of time — because employees are on vacation. Fortunately, this is where a hosted cloud phone system bridges the...

08 March, 2018 /

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted cloud phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines.However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted cloud phone system. Instead, it leads to endless configuration obstacles, greater business continuity risks, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams.Here’s why: vendors who sell cheap...

28 February, 2018 /

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor. However, often without their consent or awareness, many businesses are at risk of losing both current and future customers — not because of anything that they’re doing wrong, but because they’re saddled with a premise-based PBX phone system. Here is why: a premise-based PBX phone system essentially connects businesses to the phone company through underground...

27 February, 2018 /

[caption id="attachment_3483" align="alignright" width="300"] pbx phone system[/caption]A growing number of organizations are saying goodbye to their conventional analog premise-based PBX phone system, and hello to a cost-effective, feature-rich, and future-proofed hosted cloud phone system.Here are the key reasons why they’re saying farewell to their premise-based system -- and not looking back:Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long-distance costs)....

23 February, 2018 /

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.”This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value.However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb the excess...

21 February, 2018 /

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain). Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between....

16 February, 2018 /

In today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price.In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great...

08 February, 2018 /
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