Are you a small to medium business owner tired of slogging through the myths and misinformation surrounding cloud-based digital phone services? Look no further! In this blog, we'll debunk 7 common misconceptions about cloud-based digital phone service and show you why it's the right solution for your business....
Goodbye operator, hello self-service AT&T has given customers advance notice that it will end its Operator and Directory Assistance services on January 1, 2023. The company attributes this decision to cutting-edge technology, such as online directories and voice recognition software. AT&T decided to change its policy in response to the rising popularity of online search engines and digital directories. Customers can now only access directory information by using voice recognition software on mobile devices or through AT&T's online directory. Although this may be an inconvenience for some, AT&T will still provide operator services for emergency calls and collect calls. Who does this affect? This...
Downtime is always an inconvenience In addition to disaster preparedness for your business telephone system, it is important to have a disaster plan in place for all aspects of your organization. Do you have backup generators? Are files and documents backed up offsite? Is there a plan in place for employees to work remotely if necessary? Making sure these questions are answered before disaster strikes can make the difference between quickly bouncing back or potentially going out of business entirely.Are you prepared if disaster strikes your business? Don't wait until it's too late - consider implementing a cloud-based phone system for...
With spam call blockers on the rise, many legitimate companies are finding themselves unfairly targeted. For organizations that depend on phone calls for their success, there’s nothing worse than their business telephone number being flagged for spam. After all, it can be challenging to get your prospective clients to pick up at the best of times; if your caller ID is suggesting you could be a spam call, then it’ll be all the more difficult. If your calls are getting through, then sooner or later, your operations will begin to suffer. The growing number of call-blocking software and systems has had a...
Why Your IT Department Will Jump for Joy When You Switch to Hosted VoIPYour IT department is a vital part of your business. So, the fewer small fires they have to tend to, the more time they have to spend on those raging infernos that can bring any business big or small to a screeching halt.Imagine how unproductive your day would be if you had to troubleshoot issues for all of your co-workers. Unfortunately, this can be the rule rather than the exception for your IT department. They have to be responsible for keeping your company’s computer infrastructure up and...
In the fast-paced and ever-changing world of technology we live in, it can be hard to keep up with the latest trends in technology, but we're here to help.. So, let's take a look at one very useful tool for business communications - the softphone. What is a Softphone? First, a bit of history. Softphones have been around for a while and are more commonplace than they were even a few years ago. As the name implies, a softphone is a means of communicating via a device other than a traditional desk phone. A software-based app that includes a variety of features found on...
A conventional on-premise PBX phone system uses landlines and local hardware to connect to a phone network. Alternatively, virtual PBX uses the internet to connect to an off-site PBX host. The solutions provider houses and maintains this. There are several major benefits to this solution....
We have spent the last couple of years talking virtually non-stop about the pandemic. But there is another pandemic that has been in place for decades, and unlike COVID-19 it is not waning — on the contrary, it is intensifying: the mental health pandemic that, each day, causes untold suffering and contributes to catastrophic and fatal outcomes. Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year. As much as 1 in 20 U.S. adults experiences serious mental illness each year. 1 in 6 U.S. youth aged 6-17 experience a mental health...
The COVID-19 pandemic has left many businesses having no choice but to work from home. For some companies, this may be a relatively easy switch. Others might well be panicking about how to (quickly) deploy a remote operation. The good news is it isn’t too late to equip yourself with the right tools, practices, and attitudes to thrive as a remote business.https://www.youtube.com/watch?v=PsbY5o2sOeU1 . Communicate with your teamWhen you are working remotely, it’s more important than ever to establish communication solutions for you and your team. Working remotely does not mean that communication should decrease, in fact, it’s quite the opposite....
If you ask employees what they love about their hosted cloud phone system, you'll get a similar answer. The wide variety of features is always at the top of the list.Whether they’re getting voicemails and faxes delivered directly to their inbox, using video conferencing to connect with colleagues, creating customized auto-attendant to streamline things — or any of the hundreds of features available — the biggest complaint you will hear from employees is why didn't we get these phones sooner?!?https://www.youtube.com/watch?v=pxlTKuB3mBgIn fact, you'll find some of the biggest supporters of cloud-based phone systems are supervisors. They love features like Live Call...
