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To Our Valued Customers: With the novel coronavirus (COVID-19) spreading around the globe so rapidly in recent weeks, I am taking this opportunity to share with you the key actions that we are taking in response: maintaining business continuity, maintaining high availability of services, offering our mobile app for remote workers, and introducing our next day telework solution for remote workers. Each of these is described below. [su_highlight]1. Maintaining Business Continuity[/su_highlight] Our office remains open, and our staff is ready to provide the exceptional support that you have come to expect from us. Should it become necessary for us to temporarily close our...

29 March, 2020 /

Anyone who knows me in my personal or professional life knows that I’m an incurable optimist. This doesn’t mean that I don’t face problems and challenges head-on, because I certainly do. And it also doesn’t mean that I “sugar coat” truth, facts or reality. Sometimes things aren’t good. And occasionally, they’re downright bad. But it does mean that I believe in focusing on the positives, and as the old and wise saying goes: when life gives you lemons, make lemonade. And so, it may come as a surprise that a self-described optimist like me would want to share some of the...

06 March, 2020 /

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center offshore,...

31 July, 2019 /

When we analyze a customer’s telecommunications needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”Of course, there are several reasons why a hosted cloud phone system dramatically reduces telecommunications costs.However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:1. Maintenance FeesMaintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses...

29 March, 2018 /