Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever they need to, so all she wants is out of hours call handling and calls to be forwarded to her cellphone. These services mean that she can keep her business moving and functioning to the best of its ability. Hardly a tall ask you may say. After all, she is a customer with a company that has needs.And after what seems like days on hold listening...

Cloud phone systems play an increasingly influential role in communications and customer engagement. With more and more businesses looking to benefit from modern hosted cloud services, it’s crucial to know what you’re looking for when shopping around for the best provider. If you’re on a mission to upgrade or update your telecommunications systems, here are 5 important considerations to bear in mind.Top considerations when choosing a cloud service providerEvery business owner wants to achieve the best outcomes, and this often depends on making the right decisions. There is an ever-growing number of cloud service providers out there, so how do...

If you are looking for a way to grow your business, increase efficiency and essentially ensure that your company is firing on all cylinders, then a Virtual PBX solution or Hosted VoIP from a local company like Carolina Digital Phone could be the answer. With this option, you will be able to say goodbye to your telephone system and opt for a virtual service instead. This works through VoIP technology, so there’s no need for a phone line, which means that you are immediately saving costs.You won’t miss out on the crucial solutions you need either. Everything from voicemail to...

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive and negative features in order to make a calculated decision for the good of your venture. Here’s all you need to know. What does...