The Busy Lamp Field (BLF), or "Buddy Button," significantly enhances VoIP phone systems by providing real-time status updates of other extensions. It improves call management, team collaboration, and customer service by allowing users to see if colleagues are busy, idle, or ringing. The article also covers programming BLF keys, their benefits, and integration with mobile devices....
Things have been challenging — to say the least — for many small business owners over the last few years. But there is some good news that will improve everything from customer satisfaction to the bottom line. It is one of the most popular advanced features in our cloud-based (i.e., voice over internet protocol AKA VoIP) phone system: Interactive Voice Response (IVR). About IVR Even if you do not currently use IVR in your small business, you have doubtlessly experienced it many times as a customer, or when contacting a government agency. It works by asking you to press digits on your...
To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant.Always Provide the Option to Speak to a Real PersonWe've all been frustrated by automated systems and sometimes just want to speak with a human. So, it should be no surprise that rule number one when...
Construction companies are increasingly using hosted cloud phone systems to improve communication, track materials and coordinate designs between teams. This helps them manage projects better and keep up with the fast pace of the industry.Across the U.S., nearly 753,000 firms in the construction industry employ more than 7.8 million people. This includes carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on. Collectively, they build over $1.8 trillion worth of structures each year.Strong, Ongoing GrowthConstruction projects which were canceled in the past have restarted. Low-interest rates mean the construction industry will keep...
